10DLC: Everything You Need to Know
Lots of changes are happening across the telecommunications industry, the main one being that major mobile carriers (T-Mobile and AT&T) are changing how they handle business text messaging to remove spam and increase message delivery rates.
Mobile carriers are creating a new registration process for 10DLC numbers.
- 10DLC stands for "10 digit long code," or standard phone numbers like 423-218-0111
- Businesses and organizations will be required to register their 10DLC numbers for texting, otherwise messages will not be delivered
- A new organization called The Campaign Registry now exists to help register numbers
- Text Request will collect business info from you to automatically register your number with TCR and carriers
This should be a net positive for all of us.
- Spam and unwanted messages will get filtered out
- Delivery rates for legitimate messages will be higher
- Most businesses will see higher throughput (faster sending)
- That means better connections with your customers while saving time
Mobile carriers are charging new fees.
- Carriers are adding new one-time and ongoing fees for registration and sending
- Text Request is covering what we can for you
- We'll pass on a small, flat monthly fee that you will see on your invoice
- Pricing is still being finalized based on message volume, see below
What do you need to do?
- As of August 31, 2021, you can begin registering your 10DLC number when you log in to Text Request
- We'll collect the business info from you to help you automatically register your 10DLC
- Your account Administrator must complete your 10DLC registration form by September 15, 2021 to avoid heavy filtering from carriers
Keep reading to learn more about why these changes are happening, the positives they will bring, when they’re happening, and how we’re responding.
Here’s what you need to know.
The messaging industry has gone through major shifts within the past few years. Businesses like yours now regularly send consumers texts for everything from alerts, to appointment reminders, to notifications and marketing promotions.
Mobile carriers like AT&T and T-Mobile recognize this, and they want to take steps to keep channels free of spam and maintain quality as more and more businesses start texting consumers for these things.
As a result, these carriers are creating a new set of standards and registration processes for 10DLC numbers, so they can better understand who is using them for A2P communication.
Let’s break down what those two terms mean individually.
What is A2P?
A2P stands for application-to-person texting. It basically means you're using an application, like Text Request, to send and receive messages.
A2P previously only applied to automated messaging, but now it’s becoming closer to person-to-person conversations as customers respond to business text messages with questions or comments.
What is 10DLC?
10DLC is not as complex as it sounds. It just stands for a 10-digit long code, which is a standard phone number (like the one you've been using for ages, for example 423-218-0111).
10-digit long code number is just a mouthful, so it’s shortened to 10DLC.
10DLC are traditional landline and VOIP numbers used for voice communications. More and more businesses are using these numbers for texting instead of just calling, and carriers want to make sure the messages you're sending are high quality (not spam).
You’ve most likely already been using 10DLC to text your customers (unless you use a short code or toll-free number instead).
We’ll cover how this new registration process will increase throughput and delivery rates if you’ve been using 10DLC to send A2P messages next.
How will the new 10DLC registration process affect your business?
Major mobile carriers (AT&T and T-Mobile) will soon start requiring businesses and other organizations to register their 10DLC phone lines before they can text with their audiences (customers, employees, volunteers, etc.).
Text Request has decided that we will register our customers' numbers on your behalf, to make the process much simpler for both of us. are going to start requiring messaging software providers (like Text Request) to register customers’ businesses and use cases as individual campaigns with the carriers. Each registration will be known as a campaign.
A “campaign” is a specific goal or purpose a business or organization is using business text messaging for, including:
1. Transactional (sales, collections, etc.)
2. Promotional (marketing, customer engagement, etc.)
3. Mixed (a combination of reasons)
For most Text Request customers, we'll just need to collect a few pieces of info to auto-register your 10DLC, including:
- First and last name
- Business name
- Text-enabled number
- Billing address
For higher volume customers, we'll need a bit more, including:
- Business name, address, type, and identity
- Business status and registration number
- Region of operations
- Authorized contact
We’re going to gather all this info from you within the coming weeks via a digital form inside your Text Request account, and then register it automatically for you. So stay on the lookout for it.
You can include as many phone numbers as needed within a single campaign. So if you’re a reseller with multiple customers, you can assign their numbers under the same campaign.
Once the carriers have this information, your business will be vetted against a “trust score” that will determine your daily message throughput (or the measure of data transfer between the connections measured by message per second).
Essentially these carriers are just checking your message volume to make sure you’re not spamming your customers. You can check out our guide on how to avoid sending spam-like messages to customers here.
What are the benefits?
Registering these use cases will help carriers give A2P texts faster message speeds, higher throughput, and deliverability. Your messages will send faster, and thus feel just as human as regular person-to-person messaging.
That’s going to make both you and your customers happier in the long run!
The campaign registry will have a one-time setup fee and ongoing recurring monthly fees for every campaign registered, plus the individual carriers may have their own individual message unit fees.
Instead of charging multiple fees, we are going to add a simple monthly carrier fee based on your plan size.
When is this all happening?
Your account Administrator must complete your 10DLC registration form by September 15, 2021 to avoid heavy filtering from carriers.
How is Text Request responding?
As mentioned earlier, we’re going to gather all the required registration info from you via a digital form when you log in to your Text Request account.
We'll ask you for three things in that digital form:
1. Your business info
2. Your use cases (marketing, customer service, sales, automation, etc.)
3. A sample message your business would send for that use case
We’ll then register that info with the carrier automatically for you, then pass the carrier fee on to you as an additional line item in your invoice. Registration is expected to be an instant process, and you should experience no down time.
What steps do you need to take?
As of August 31, 2021, you can begin registering your 10DLC number when you log in to Text Request. Once again, your account Administrator must complete your 10DLC registration form by September 15, 2021 to avoid heavy filtering from carriers.