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How to Use Customer Journey Maps to Grow Your Business

Customer journey maps help you identify the steps customers take before deciding to purchase from you. This guide will show you how to bring in more leads and conversions by tailoring your marketing to each stage of the journey. Learn how to use customer journey maps to grow your business.

6 Not So Obvious Issues Keeping You From Getting Customers

Your ideal customers are looking for you online. But what happens when they find you? If they aren't converting, it's likely because you've got one of these six not so obvious issues keeping you from getting customers. This guide will show you how to fix them.

What's the Real Cost of a Bad Customer Experience?

You know that a bad customer experience can cost you a customer - maybe two - but what's the real cost? How do bad customer experiences affect your reputation, customer acquisition, and hiring? We'll show you, and give you tips to make your customer experiences great.

How to Get More 5-Star Online Reviews for Your Business

You’d like more people saying good things about your business, right? I think we all would. But getting people to speak well of you is bigger than just something that’d be nice. In fact, it’s crucial to any business wanting to grow. Nowadays, people do most of their talking online. People do most of their listening and research online, too. That’s why 5-star online reviews are so helpful, and why bad reviews can be so hurtful.

Why Would Your Business Ever Place Someone on Hold?

Businesses, I've got a bone to pick with you. We spend 20 minutes a week on hold. (Tweet this!) That's over 43 days of our lives(!) spent listening to low quality audio and automated messages telling us how "important" we are to your company. Have you ever noticed the irony in that?

Want People to Spend More? Be More Convenient

People regularly spend more for convenience. So if you want customers to spend more with you, you need to be more convenient!

Customer Experience Questions You Absolutely Need to Answer

Customer experience is crucial to every part of your business, from finding your targets to keeping existing customers happy. You need to make sure your customer experience is top notch. You and your team need to have solid answers to all of these customer experience questions.

3 Helpful Ways to Get Customers to Spend More with Your Business

What business wouldn't want customers willing to spend more with them? The real question is: How do you make it happen?

4 Alternatives to Missing Phone Calls and Losing Business

Every phone call is a chance to grow your business, which means missing phone calls is a surefire way to lose business. Unfortunately, no one can answer every call. So what can you do?

Your Customers Want to Be Able to Text Your Business

Your customers want to be able to text your business. How do we know? The average cell phone owner under 45y.o. sends and receives about 85 texts every day! We spend over 4 hours a day on our mobile phones, and very little of that time is used for phone calls.