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6 Steps to Handle Negative Customer Reviews Successfully

No business wants to receive negative customer reviews, but sometimes they happen anyway. What's most important is how you handle bad reviews when they come. In only six steps, this guide will show you exactly how to handle negative customer reviews successfully.

How to Use Customer Journey Maps to Grow Your Business

Customer journey maps help you identify the steps customers take before deciding to purchase from you. This guide will show you how to bring in more leads and conversions by tailoring your marketing to each stage of the journey. Learn how to use customer journey maps to grow your business.

6 Not So Obvious Issues Keeping You From Getting Customers

Your ideal customers are looking for you online. But what happens when they find you? If they aren't converting, it's likely because you've got one of these six not so obvious issues keeping you from getting customers. This guide will show you how to fix them.

What's the Real Cost of a Bad Customer Experience?

You know that a bad customer experience can cost you a customer - maybe two - but what's the real cost? How do bad customer experiences affect your reputation, customer acquisition, and hiring? We'll show you, and give you tips to make your customer experiences great.

3 Helpful Ways to Get Customers to Spend More with Your Business

What business wouldn't want customers willing to spend more with them? The real question is: How do you make it happen?

4 Alternatives to Missing Phone Calls and Losing Business

Every phone call is a chance to grow your business, which means missing phone calls is a surefire way to lose business. Unfortunately, no one can answer every call. So what can you do?

Your Customers Want to Be Able to Text Your Business

Your customers want to be able to text your business. How do we know? The average cell phone owner under 45y.o. sends and receives about 85 texts every day! We spend over 4 hours a day on our mobile phones, and very little of that time is used for phone calls.

How to Earn Nearly 50% More Money From Your Customers

You want to earn more money from your customers, right? You want to be the best person and business in your niche, and you want to grow! A significant part of this growth is maximizing customer value. As your average customer value increases, so will everything else.

Why Customers Are Sick of Your Automated Services

A person's needs can't be automated, and your automated services are causing tension. But a trend of the last decade has been to automate as many business practices as possible! Yes, it’s important for businesses to continually become more efficient. But at what cost?

3 Simple Steps to Provide the Customer Experience Millennials Want

Customer experience is one heck of a buzzword these days, particularly when it comes to web development. We get it - if you don’t give customers what they want, they won’t be your customers. But how do you improve your business’s customer experience? What do people want, anyway?