How to Send Pictures (& Other Media) Through Text Request

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A picture is worth a thousand words, and can help your customer communications immensely. Pictures are a great way to convey messages and show details that are hard to put into words, especially in business.

Text Request makes it easy to send and receive pictures (and other media) professionally. I’m going to show you how, and share several opportunities to use picture messaging in your business communications.

If you already know how to send pictures through Text Request and just want recommendations on when to send them, jump down to the Opportunities section.

Why text pictures at all?

Most people are visual learners. We process images faster than words and are more likely to remember an image rather than a block of text.

Visual World Infographic

Sending pictures and other media helps you stand out from the competition and drive engagement. It also helps your customers, employees, and other contacts better understand your message. Both of these result in higher conversion rates, better customer experiences, and increased revenue.

How to Send Media Through Text Request

How to Send an Image

Keep these three things in mind when sending images through Text Request:

  1. You can send as many pictures as you wish
  2. They must be either GIFs, JPEGs, or PNGs
  3. Each image must be under 5MB

Most pictures and GIFs are under 5MB, anyway, so it shouldn’t be a challenge to create pictures and GIFs that will look good and get your message across. To add pictures on the desktop dashboard:

  1. Login to Text Request
  2. Click “Compose Message”
  3. Enter the contact(s)
  4. Click “additional options”
  5. Click “Attach Image”
  6. Add any text you want
  7. Send it!

To add images through the Google Chrome extension:

  1. Open the Chrome extension
  2. Click the “+”
  3. Enter the contact
  4. Click the camera icon
  5. Select the picture/GIF file from your computer
  6. Add text if you wish
  7. Send it!

Related: Text Request Chrome Extension: The Complete Guide

To add pictures through the mobile app:

  1. Open the app
  2. Click the “+”
  3. Enter the contact
  4. Click the camera icon
  5. Select the picture/GIF file from your phone, or take a new picture
  6. Add text if you wish
  7. Send it!

Related: Text Request Mobile App User Guide (Android & iOS)

How to Send a Link

The main thing to keep in mind when sending a link is length. Each text can only hold 160 characters, so it’s important to use short URLs. If you need to send a URL that's really long, we suggest using to shrink it down.

How to use

  1. Go to
  2. Paste your link into the box, Bitly will convert it into a short URL
  3. Copy the link
  4. Paste the short link into your text message

How to add a link to your text message:

  1. Compose an individual or group message
  2. Paste link
  3. Type your message
  4. Send it!

How to Send a Video

Sending videos is just like sending links. Once you've added your video to a platform like YouTube, Vimeo, or Wistia, you are ready to send it to a contact. To send a video

  1. Compose an individual or group message
  2. Paste link
  3. Type your message
  4. Send it!

Most new phones (2018 and newer) will turn your video link into a rich preview of the video. Older phones will just show a clickable link.

4 Opportunities to Text Pictures and Other Media to Customers

Throughout the millions of texts sent through Text Request, we have discovered several great opportunities to send pictures and other media. Here are four.

1. Share company updates, events, and milestones.

You want to keep all your contacts in the loop, especially when there’s something exciting going on. There are several different types of promotions you might want to send, and each has its own message that is easily conveyed through media.


SMS promotions are going to increase customer engagement, and sending them a picture of the item(s) on sale with a direct link to your sales page will increase your conversions even more!

Here’s an example:

Company Sponsored Events

Whether you are promoting an event or need people to RSVP, sending them some sort of media via text is a great way to get them interested and have them take the next step.

Here’s an example:

If it's an event that doesn’t require RSVPs, you can always just send a flyer showcasing the venue.

Company Milestones

It's always nice to show off your business’s milestones. Not only does it make you and your team feel accomplished, it also lets your customers and supporters share in the excitement.

Our recommendation is to send a company photo with a link to an article talking about the milestone, like:

2. Let your customers know who is coming to their home or business.

No one really wants a stranger in their home or office. You can make your customers and clients much more comfortable by sending a picture of whomever is coming. This works really well for home service businesses.

You can also send pictures to show potential hires who they are going to meet for an interview. It’s a friendly way to increase engagement and create better experiences.

3. Send newsletters.

Similar to the milestones example, you can send your customers a direct link to your newsletter or blog, with a feature image included. E.g.:

4. Give estimates without driving out.

Not only can you send pictures, but you can also receive them. Have your potential customers send you a picture of whatever needs attention so you can give them an estimate. All of this can be done without having to make an appointment or leave the office.

This way, you and your clients can be on the same page. And you can increase revenue while saving time and money.

Okay, now what?

Ready to start sending pictures for work? It's easy to start.

Take time to evaluate how your business can text pictures and other media with customers. Once you have picked a couple of opportunities, give them a shot! You can also contact us for help or advice.

If you’d like to learn more about Text Request, and how we can help you text professionally, schedule a time for a quick demo.