Text Request Improves Non-Profit Communications with Public
Recently launched tech startup Text Request is improving non-profit communications by making it easier for the public to get information from their favorite organizations.
Text Request connects individuals with organizations the same way those individuals already connect with friends and family - through text. Now the public can use personal text conversations to request and receive information from non-profits, schools, small businesses, and more.
"Text request started as a great tool for consumers to contact their favorite businesses," said Brian Elrod, the company's co-founder and CEO. "However, it's also an ideal tool for non-profit organizations to reach out and stay in touch with their patrons, as well as further relationships with them."
A recent Pew Research study cites that 33 percent of Americans prefer texting over all other forms of communication. Data suggests the trend will continually increase as text messaging takes over a larger and larger percentage of everyday communications.
Early Text Request Users
Organizations already using Text Request report phone lines being more open, and that incoming inquiries are handled much more efficiently.
For example, parents inquiring about school events simply text a chosen 10-digit number to request information instead of making a time-consuming and inefficient phone call.
"Our parents love the convenience. It's much easier and faster for them to text rather than call," said Tammy Niel from St. Nicholas School. "With a text, parents don't have to wait for a call to go through, then someone to answer and take a message."
Chattanooga's Christ United Methodist Church is another non-profit using Text Request, in their case for questions about what is going on in the life of the church, to send in prayer requests, or notify other church leadership about hospitalizations.
"Communicating with our parishioners and the community is one of the most difficult tasks that we face," said Mark Flynn, Senior Pastor of the church.
"We have so much going on, and want to make it easy for people to connect with us - to make sure that the lines of communication are always open. The reaction has been so positive from our community. Not only younger users, but people who are workforce age; everyone is texting."
How Text Request Works
There are no apps needed to use the service, nor software to be installed. Consumers simply text a unique, local number. Organizations can even initiate conversations and respond in real-time to messages received through the Text Request platform.
Text Request is not a mass texting or SMS marketing tool, and users will never receive unsolicited messages from Text Request nor from the businesses they choose to communicate with.
Other than standard text messaging rates cell phone providers, Text Request is completely free to consumers. Click here to learn more.