Text Request Unveils New Features and Website
Text Request is making it possible for consumers and businesses to text each other the same way they text friends and family. The online platform is currently being used for anything from sales and lead generation to customer service and employee communications.
A recent Gallup poll shows that “sending and receiving text messages is the most prevalent form of communication for American adults under 50” (2014).
Text Request is leveraging the largest growing communications trend to provide a solution for businesses of all sizes.
“We’re answering the question consumers have been asking for years,” said Brian Elrod, the company’s co-founder. “Why can’t we text businesses instead of calling or emailing?
"The statistics are overwhelming in favor of customers preferring to text. It's almost irresponsible not to include texting in your communications."
Details on New Features
Now Text Request is offering new features that will benefit both the customer and the business. At the top of the list are “Click-to-Text,” Android and iOS apps, and group messaging. They’ve also revamped their website, www.textrequest.com.
Businesses who sign up for Text Request will be given a snippet of code to place on their website, allowing mobile viewers to open a text auto-addressed to that business.
“Click-to-call has been one of the most powerfully simple functions of a business’ website,” said Text Request Chief Technology Officer, Rob Reagan. “But people would often rather text you than call, which is what we've seen with businesses already using Click-to-Text.”
The company believes that adding group messaging will drastically improve their service and appeal. “We intentionally left group messaging out of our original product” said James Dawson, Director of Sales, “because we wanted Text Request to be for one-on-one conversations.
"But we realize a business might need to spark several conversations at once, like when trying to fill last minute appointments, or sending out confirmations. So we added, basically, a BCC group messaging function.”
More on Text Request
Text Request is not a mass texting or SMS marketing tool. It's a communications tool for businesses who need to reach customers more quickly than current methods.
Interested business can create an account and start texting in just a few minutes. All features are included with all plans.