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7 Ways to Get Quick Results with Text Request

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When you go to bat for a new product or service, you need to prove its worth with quick results. Most new strategies and products take time to show value, but the sooner you start moving that needle, the better your team will feel and the better you'll look.

You want a faster sales cycle. You want better communication. You want to improve customer service. That's why you chose Text Request!

So I’m going to show you seven ways to get quick results with Text Request, see success ASAP, and prove you made the right decision. Ready?

7 Tools to Help You Get Quick Results

1. Use SMS Chat to cultivate more inbound leads.

One of the quickest ways to see results is by making it easy for curious customers to connect with you. You might already have an email subscription form or a chatbot on your website, but what you need is a convenient tool that will give you a higher conversion rate.

Text Request’s SMS Chat does exactly that. Just take a look at our case studies.

“Our inbound conversations have doubled since using Text Request’s SMS Chat.” - Steven Fletcher, Signature Bail Bonds of Tulsa

 SMS Chat starts sales conversations earlier in the buying process, because it's so much easier for prospects to ask you questions like:

  • What’s your product’s price?
  • What is your availability?
  • Do you handle things like…?
  • Are you open on this holiday?
  • And anything else!

Two great things happen when people text in:

  1. Customers don't have to wait around on your site for a response
  2. You get the best contact info to follow-up and close the deal

This increases positive customer experiences and helps streamline customer support. It's a win-win!

And, because SMS Chat starts a text message conversation, customers don’t have to wait on the website for a response. Your answers will show up on their cell phone!

Adding SMS Chat to your website only takes five easy steps:

  1. Click on “Integrations” inside your Text Request account
  2. Click “Customize Now” under the SMS Chat logo
  3. Edit anything you want
  4. Copy the SMS Chat Widget Code
  5. Add it to your website code, just before the closing </body> tag

And just like that, you're good to go! Conversions will be based on how much website traffic you get, but most start seeing results the same day they add chat to their site.

Related: Text Request SMS Chat User Guide

 

2. Use group messaging to save time and reach more customers.

Sending one or ten texts manually isn't too tedious—but when you have hundreds (or even thousands) of contacts to reach, you need a group messaging feature to save time.

Text Request's group messaging works like a BCC email, so you can send one message to as many customers as you want, and the recipients can't see each other. Any replies come directly back to you, not the group.

Texts are more effective for mass communications than email, ads, and especially phone calls! Not only will it save you time (a text only takes a few seconds to send), but 99% of texts are read, and 95% are read within the first three minutes.

Some companies have even reported saving as much as 90% of their time. If you want to see quick results, this is the way to do it!

Related: How to Send and Manage Group Messages

Group messaging is also great for informing your community about promotions, company news, local events, holidays, appointments, and much more. You can even personalize each message by using Merge Messaging.

To make things even easier, you can create different groups of contacts based on categories, like:

  • First time buyers
  • July customers
  • Online customers
  • Newsletter subscribers

Any contact lists you have can be added via CSV file. Or, if you already have contacts in Text Request, you can add them to specific groups at any time. You can also upload a list of contacts directly into a group.

Quick Tip: Using SMS Chat for inbound conversations will continually grow your subscriber and contact list, giving you the results you need.

3. Use Keywords to connect with customers who want to come to you.

Cold calling and emailing can seem pointless. A lot of times the people you contact aren’t even interested in your product or service. Keywords allow customers to come to you by letting them choose whether or not to opt-in to information and updates.

With Keywords, you can set up an automated response based on a word someone texts to your number, so that customers get the info they want instantly. This takes time off of you and your team from finding those leads, and is also convenient for customers.

Customers who text in a keyword also get added to their own subscriber list and group, so you can follow up with them later with updates, promotions, etc.

Keywords are a great way to get both new and established customers the information they want. Plus it’s incredibly easy to set up!

Related: What Are Keywords and How Do I Use Them?

4. Send links and receive higher click-through rates.

Currently, emails that get opened only have a click through rate of 18%, while click through rates on a text message are about 36%. That’s 2x the conversions with minimal effort!

With Text Request, you can share links that’ll send contacts to your website, landing page, blog, online review page, etc., and see an instant rise in visitors on those pages.

Show your higher-ups that texting can not only help sales, but also online traffic, with just one text to your audience.

You can also send your customers review links for Facebook, Google, or whichever platform people are most likely to find you on, to earn more reviews. Since 90% of consumers say positive reviews influence their decisions, it’s good to have a large number of high quality reviews listed for your company.

You can also use the links to help people register for an event.

Related: How to Send Links Through Text Request (& When You Should)

5. Use visuals to get the most out of communications.

Most people respond better to visuals, rather than just texts, because people retain 88% of what they see. Text Requestmakes it easy to send pictures and GIFs.

A combination of visuals and a 99% read rate will better inform your contacts while also bringing you a high ROI. You can use this feature to send out promotions, informational flyers, product pictures, etc. to one contact at a time or thousands.

You can also receive images from contacts, which can speed up communications across countless industries. For example:

  • Showing a home service business what needs fixing
  • Sending design proofs
  • Selecting head shots in photography
  • Sharing product recommendations
  • Etc.

Inserting pictures and GIFs is easy. Just:

  1. Click compose message
  2. Add contact
  3. Type text (if necessary)
  4. Click “Show Additional Options”
  5. Scroll down and click “Attach Image”
  6. Select your image (no bigger than 5mb)
  7. Send message

6. Increase payments with timely reminders.

The number one reason customers don’t pay their bills is because they forgot. Help customers help you by sending them payment reminders with a link to your payment page (if you have one).

Sending out a payment reminder is the same as any other text. Type out the message and insert the link as you normally would. You can also use Group Merge Messages to send out custom messages or links at scale.

Sending out these payments helps increase your collections and continue financial growth.You can even schedule these messages in advance to one person at a time or hundreds.

7. Save time instantly with scheduled messages.

Scheduling messages ahead of time helps you stay on top of things—and work on other projects. Plus every feature mentioned so far can be used with scheduled messages.

Pick any feature you want (group messaging, sending links, individual messages, picture messages), and opt to schedule it ahead of time.

This is great for:

  • Payment reminders
  • Birthdays
  • Customer anniversaries
  • Contract renewals
  • Appointment reminders
  • Seasonal promotions

By scheduling these reminders as they come, you’ll have more time to work on other tasks.

Here is how to schedule a standard text:

  1. Click compose message
  2. Add contact
  3. Type text
  4. Click “Show Additional Options”
  5. Scroll down until you see the date and time section
  6. Select date and time you want the message to go out
  7. Send message

Related: How to Create and Send Individual Messages

Ready to see results?

Starting is simple. If you are a current user, follow the steps listed above, or sign up for a free live training session. Text Request trainers can go over each example in detail to help you master the platform.

If you aren’t a current user, sign up for a quick demo to learn more.