63 Texting Statistics That Answer All Your Questions

Texting Statistics Answer Questions

Mobile everything has been one of the fastest growing trends this decade. People are on their phones for a slough of reasons at all hours of the day and night. We’ve got elaborations on mobile trends and usage all over our site, and below are all the texting statistics you could ever want! Enjoy.

Worldwide Texting Statistics

1. The number of monthly texts sent increased more than 7,700% over the last decade. (Statistic Brain) (Tweet this!)

2. Over 560 billion texts are sent every month worldwide. (Statistic Brain) (Tweet this!)

3. 18.7 billion texts are sent worldwide every day (not including app to app). (Statistic Brain) (Tweet this!)

4. WhatsApp and Facebook Messenger combine for more than 60 billion messages sent every day. (The Verge) (Tweet this!)

5. 4.2 billion+ people text worldwide. (MBA Online) (Tweet this!)

6. Text messaging is the most used data service in the world. (Nielsen) (Tweet this!)

Daily Monthly Texting Statistics

U.S. Texting Statistics

7. 81% of Americans text regularly. (Pew Research Center) (Tweet this!)

8. Over 6 billion texts are sent every day. (CTIA) (Tweet this!)

9. Over 180 billion texts are sent every month. (CTIA) (Tweet this!)

10. 2.27 trillion texts are sent every year. (CTIA) (Tweet this!)

11. 97% of American adults text weekly. (Pew Research Center) (Tweet this!)

12. America is responsible for approximately 45% of the world’s text volume. (CTIA & Statistic Brain) (Tweet this!)

13. Americans text twice as much as they call, on average. (Nielsen) (Tweet this!)

14. In 2010, almost 200,00 texts were sent every second of the year. (MBA Online) (Tweet this!)

Related: 101 Reasons You Might Text Someone Today

Texting Statistics by Age

15. 91% of teens with cell phones actively text. (Pew Research Center) (Tweet this!)

16. About 50% of adults 18-24 say text conversations as just as meaningful as a phone call. (Experian Marketing Services) (Tweet this!)

17. Adults under 45 send and receive 85+ texts every day, on average. (Experian Marketing Services) (Tweet this!)

18. 77% of students want relevant information from colleges via text. (Cappex) (Tweet this!)

19. 59% of students say a college can text them first. (Cappex) (Tweet this!)

20. Adults 18-24 y.o. send and receive over 128 texts every day. (Experian Marketing Services) (Tweet this!)

21. Adults 18-24 y.o. send and receive 3,853 texts a month. (Experian Marketing Services) (Tweet this!)

22. Adults 25-34 send and receive over 75 texts a day. (Experian Marketing Services) (Tweet this!)

23. Adults 25-34 send and receive 2,240 texts a month. (Experian Marketing Services) (Tweet this!)

24. Adults 35-44 send and receive about 52 texts a day. (Experian Marketing Services) (Tweet this!)

25. Adults 35-44 send and receive 1,557 texts a month. (Experian Marketing Services) (Tweet this!)

26. Adults 45-54 send and receive 33 texts a day. (Experian Marketing Services) (Tweet this!)

27. Adults 45-54 send and receive 998 texts a month. (Experian Marketing Services) (Tweet this!)

28. Adults 55+ send and receive 16 texts a day. (Experian Marketing Services) (Tweet this!)

29. Adults 55+ send and receive 491 texts a month. (Experian Marketing Services) (Tweet this!)

Related: How Many Emails Do People Get Every Day?

Texting Statistics by Age

Texting Statistics by Time and Rates

30. Texting is 10X quicker than phone calls. (Text Request) (Tweet this!)

31. Texts have a 99% open rate. (SinglePoint) (Tweet this!)

32. 95% of texts will be read within 3 minutes of being sent. (Forbes) (Tweet this!)

33. Average response time for a text is 90 seconds. (CTIA) (Tweet this!)

34. Texts have a 45% average response rate. (Velocify) (Tweet this!)

35. College students spend 94 minutes a day texting, on average. (Journal of Behavioral Addictions) (Tweet this!)

36. Texting takes up 33% of Millennials’ mobile usage. (RealityMine) (Tweet this!)

37. Text messages are read in under 5 seconds, on average. (SlickText) (Tweet this!)

38. 96% of smartphone owners text. (Pew Research Center) (Tweet this!)

39. The average adult spends 23 hours a week texting. (USA Today) (Tweet this!)

Related: Why Has Live Texting Become So Popular?

Texting Statistics by Preference

40. 33% of American adults prefer texts to all other forms of communication. (Pew Research Center) (Tweet this!)

41. Text is the most used form of communication for American adults under 50. (Gallup) (Tweet this!)

42. 91% of people who text prefer it over voicemail. (RingCentral) (Tweet this!)

43. Texting is the most common cell phone activity. (Pew Research Center) (Tweet this!)

44. A third of Americans prefer text to phone calls. (Pew Research Center) (Tweet this!)

Business Texting Statistics

45. 78% of people wish they could have a text conversation with a business. (RingCentral) (Tweet this!)

46. 79% of bosses are supportive of texting for business purposes. (RingCentral) (Tweet this!)

Related: 8 Benefits of Texting for Business That You Desperately Need

47. 61% of businesses wish they could send and receive texts from a business number. (RingCentral) (Tweet this!)

48. 61% of contact centers have or plan to offer SMS support by the end of 2016. (Dimension Data) (Tweet this!)

49. 80% of professionals currently use text for business purposes. (RingCentral) (Tweet this!)

50. People prefer text most for scheduling or changing appointments, and making or confirming reservations. (Harris) (Tweet this!)

51. Over half of customers would rather text a customer support agent instead of using other available options. (eWeek)  (Tweet this!)

52. Texting is highest rated contact method for customer satisfaction compared to all other communication channels (Text – 90; Phone – 77; Facebook – 66). (eWeek) (Tweet this!)

53. Over 1/3 of professionals say they can’t go 10 minutes without responding to a text. (eWeek) (Tweet this!)

54. Calls cost customer service centers several dollars per conversation. Texts cost pennies per conversation. (Forrester & ContactBabel) (Tweet this!)

55. 44% of consumers prefer to press a button and initiate a text conversation, rather than wait on hold with an agent. (Harris) (Tweet this!)

56. 75% of people like offers sent via text (but no more than 2/mo). (Digital Marketing Magazine) (Tweet this!)

57. Texting in the sales process with a qualified lead can increase conversions over 100%. (Velocify) (Tweet this!)

58. 72% of business professionals prefer texting to messaging apps. (eWeek) (Tweet this!)

59. Nearly 70% of employees think text should be used for interoffice communication. (Vitiello Communications Group) (Tweet this!)

60. 64% of consumers are likely to have a positive perception of companies that offer communication via text. (Harris) (Tweet this!)

61. 90% of leads prefer to be texted, compared to called. (FranchiseHelp) (Tweet this!)

Related: 7 Simple Steps to Quickly Convert More Online Leads

62. Response rates from text are 209% higher than those from phone calls. (FranchiseHelp) (Tweet this!)

63. Verification rates (positive or “yes” responses) are 295% higher through text, compared to phone calls. (FranchiseHelp) (Tweet this!)

Don’t see something you want? Let us know what texting statistics you’re looking for, and we’ll discover them for you!

Text Request Revolutionizes Advertising Efficiency

Text Request Revolutionizes Advertising Efficiency

Text Request is improving business advertising campaigns by enabling businesses to manage text messages from their customers.

Instead of asking customers to call or email, businesses using Text Request can simply ask their audiences to text them for a quote or additional information.

By making their call-to-action the preferred form of communication for American adults under 50, businesses advertising their 10-digit text numbers are reporting percentage ROI’s in the thousands.

A recent CTIA and Nielson study reveals that the number of text messages sent each month increased over 7,700 percent in the last decade. A more recent study shows that consumers 18-44 y.o. keep their smartphones by their side for 22 hours of every day.

How Text Request Boosts Advertising

By engaging in text conversations, businesses are meeting customers where they prefer to be met, tearing down barriers to entry and improving the sales cycle.

Businesses spend billions on promotions trying to get consumers into their stores and onto their websites. However, consumers mostly see these promotions outside of business hours, while reading or watching TV before or after work, when there is little to no chance of reaching a business if they tried.

“It just makes sense,” says Brian Elrod, Text Request co-founder and CEO. “Anytime I read or watch something I see ads, but that usually isn’t during my work day. When I do see them, though, my smartphone is either in my pocket or sitting on the couch beside me.

“If I see an interesting ad, it makes sense that I should be able to shoot that business a quick text that I’m interested. Otherwise I’ll just go on with my life, forgetting that business and how they can benefit me.”

“They already want me to call them or email them,” says Director of Communication James Dawson. “Why can’t I text them?

“Everybody texts,” continues Dawson. “Over 80% of business calls are put on hold. Only 18% of people check their voicemail – Coca-Cola’s corporate office in Atlanta threw it out entirely. People prefer to communicate through text, and people run businesses. So why aren’t businesses texting? We connect those dots.”

More About Text Request

Text Request is not a mass texting or SMS marketing tool. Users will never receive unsolicited messages from Text Request, nor from the businesses they choose to communicate with.

Other than standard text messaging rates from cell phone providers, Text Request is completely free to consumers.

There are no downloads needed and no contracts to sign to use the system. Click here to learn more about how Text Request can work for you.

Text Request Increases Security for Schools, Venues & Cities

Text Request Increases Security Schools

Text Request increases security and improves security departments by enabling students, residents, and attendees to text in security-related tips.

Efficiently utilizing the “see something, say something” mindset, this ability to text for safety measures without an expensive automated system greatly benefits organizations and their patrons.

A recent CTIA and Nielson study shows that the number of text messages sent each month increased by more than 7,700 percent over the last decade. Texting is the preferred means of communication for adults under 50, particularly in confrontational situations.

Use Cases

“It just makes sense,” says Brian Elrod, the company’s co-founder and CEO. “If I’m in a crowded area, and I see something suspicious or dangerous going on, I’m not going to strut over and try to stop it, but I’ll gladly text somebody who will.”

With residents and tourists able to “text-tip” police departments about drug trades, violence, theft, overly-loud parties, and even when one car backs into another in a parking lot, this new text management platform could have a huge impact on cities and police departments.

The same applies to students in schools and colleges everywhere, who can instantly notify their Security Enforcement Officers of suspicious behavior or weapons around campuses.

Receiving information as quickly as possible is crucial to preventing and resolving crime. Text Request makes this easy, by communicating in the most efficient way possible.

How Text Request Works

No one needs to download any apps or expensive software. And there are no contracts.

Patrons simply text a 10-digit number, just like they’d text anyone else. Organizations receive these alerts immediately, as they are happening, and can respond in real-time to clarify a situation or to tell the alerting individual what they should do.

Text Request is not a mass texting or SMS marketing tool. Users will never receive unsolicited messages from Text Request, nor from the organizations they communicate with.

Text Request is an online tool that brings organization to the most used form of communication – the text message. Click here to see how Text Request can help your organization.

Text Request Creates 2-Way Online Texting Software

Text Request Creates 2-way Business Texting Platform

Chattanooga tech startup Text Request is revolutionizing business communication with a platform designed to provide real-time, 2-way text conversations between customers and businesses.

Text Request enables consumers to text their favorite businesses, just like they text friends and family. The company is fulfilling its mission by allowing the public to use standard text messaging to request and receive information from small businesses, schools, non-profits, and more.

Consumer Trends

A Pew Research Center study cites that 33 percent of American adults prefer texting to all other forms of communication, and that 95 percent of Americans under the age of 18 are active texters. Additionally, a RingCentral survey shows that 78 percent of people wish they could have a text conversation with a business.

Texting for business is expected to continue growing rapidly as mobile Americans transition from call-based to text-based communication. Businesses can take this data as a sign that consumers would rather text them than call.

“These days people don’t want to make calls or send emails,” said Brian Elrod, the company’s co-founder and CEO. “Text Request is easy, fast, and at their fingertips—and that makes customers happy.”

How to Use Text Request

There are no apps to download. Consumers simply send a message to that particular business’ 10-digit text number, just like they would any cell phone.

Businesses can initiate conversations and respond to texts in real-time through their Text Request account. It takes a business about 60 seconds to sign up, choose a number, and start texting. Texts can be managed from any internet-connected device.

Text Request is not a mass texting or SMS marketing tool, and users will never receive unsolicited messages from Text Request nor the businesses they choose to communicate with. Other than standard text messaging rates from cell phone providers, Text Request is completely free to consumers.

How Text Request was Created

Text Request was conceptualized by Jamey Elrod, along with co-founder and chief technologist Rob Reagan, after discussing a restaurant trip during which she and husband Brian thought, “we wish we could just text our server.”

“Our business platform uses custom-designed technology to put our users in control of communications with their customers,” said Reagan. “With our tool, businesses can handle 10X as many text messages in the same time they could handle one phone call.”

The platform allows businesses to collect, synthesize, and respond to incoming customer messages.

Launch & Early Users

Text Request rolled out a beta launch in summer of 2014 to a diverse set of initial customers within a variety of consumer segments, including hospitality, education, places of worship, and food and beverage.

These beta test users and others have encouraged their customers to contact them through the Text Request platform, and have reported growing satisfaction with the tool.

“More and more of our guests are beginning to prefer texting the front desk instead of calling,” said Andrew Arnold, front desk customer service specialist at the local Springhill Suites Marriott, one of the initial beta customers.

“The value to our customers comes in the simplicity of the service from their perspective, coupled with the ease of accommodation and efficiency from the business’ perspective.”

Text Request is currently expanding nationally, and is performing additional testing in various markets across the country. To try a free demo of Text Request, click here.