Is Online Texting Right for Your Business?

Is Online Texting Right for My Business

There’s no sense in doing something that won’t bring value, so this guide is here to help you see if online texting could add value to you and your business. 

Let’s dig in!

What is online texting?

Basically, online texting is messaging back-and-forth between a mobile device and a computer program.

In practice, it often refers to a business representative sending and receiving messages between their desktop computer and a customer’s cell phone. Though it’s a flexible tool that can be used in many ways for many reasons.

Without getting too technical, messages go through an “SMS gateway,” which converts them into the correct format for each device (mobile device or computer).

Fun fact, the first text message ever sent – “Merry Christmas” in 1992 – was sent from a computer to a mobile phone.

Since online texting uses standard SMS instead of app-to-app messaging (like WhatsApp or iMessage), no one has to download any apps. It’s just a text!

Online Texting from Computer

Why is online texting relevant?

Smartphones are continually changing how consumers approach brands, and how we buy things. As they become a bigger and bigger part of consumer behavior, businesses are trying to adapt.

But how can businesses accommodate these new behaviors without compromising reputation or quality?

Related: 8 Benefits of Texting for Business That You Desperately Need

The viral video and meme approach doesn’t work for the majority of small businesses. So how do you adapt when the most popular approach isn’t a good fit?

This is where online texting comes into play, and why it’s probably relevant to your business.

Memes Small Business

Texting is the most used form of communication for people under 50 years old. It’s also the most used feature on a smartphone – more than the internet, or any app. (Tweet this!)

Chances are, more and more people are finding your business online, specifically through their phones. Consumers find you on their phones, and they prefer to text.

We’ll use the questions below to see if online texting is a good fit for your situation, but it’s usually a no-brainer, because online texting lets companies fully adapt to mobile consumers without compromising quality.

Everyone wins!

Do you want to increase mobile engagement and conversions?

How much is a new customer worth to you?

As more people turn to mobile for more things, there’s a continually higher chance that people will find your business on their phones instead of on their computers.

Text Request Online Texting Click-to-Text

How’s your mobile engagement?

Online texting can help you improve your mobile engagement – and your conversions – with a “Click-to-Text” button.

Once your business has a number that can receive texts, you can place a Click-to-Text button on your mobile website wherever you might want a call-to-action.

E.g., you might want to prompt people to contact you on your home page, or on your contact page. When a mobile viewer clicks that button, a text will open up on their phone addressed to your business, like this (click “Text Us!” from your phone):

Text Us!

Since most people would rather text you than have to call someone else, Click-to-Text helps improve your mobile engagement rates. This will inevitably increase your other conversion rates, too.

Call is Important Please Hold

Plus, anytime someone texts you, you automatically have a record of the sender, their message, and the best number to reach them. It’s the perfect tool for follow-ups!

How are your conversions?

If you’re looking to increase conversions, online texting can help you turn people who text you – or any other leads – into paying customers.

Between ⅓ and ½ of sales go to whichever vendor responds to leads first. (Tweet this!) Texting is the quickest way to reach people!

So if you text your leads, you have a far higher chance of being the first vendor to reach them. That means you have a much higher chance of converting them.

Related: 7 Simple Steps to Quickly Convert More Online Leads

When someone texts your business, you can follow up immediately with an answer to their question, or to set up a call.

Online texting helps you shore up new business being able to reach more people faster. If that would add value to your business, online texting is probably a good choice for you.

Online Texting Sales Cycle Conversions

Do you need to communicate with customers?

How important are customer communications for your business?

Email Communications

Emails and phone calls can be effective, but they generally leave something to be desired. A good email open rate is about 33%, and a good click-through rate is only 4%. (Tweet this!)

So if the person in charge of your email communications does their job well, then you still have a small number of people who read your message, and an even smaller number who take action.

Since you’re probably emailing people who have already interacted with your business (how else would you have their email?), you would think these numbers should be higher. Sadly, they aren’t.

What about phone calls?

Please Hang Up and Text Me

Phone calls can be effective once you get someone on the line, but getting customers to pick up isn’t easy!

There’s no definitive number, but only about 1 in 5 calls gets answered. That’s not a very good rate either!

People often won’t answer the phone, because they either don’t know who’s calling, or because they’re busy at work. And nobody checks their voicemail anymore!

If you need to reliably communicate with customers, online texting might be right for you. Here’s why.

Online Texting

About 95% of texts are read within just a few minutes. They get an average response rate of 45% (wow!), and have an average response time of about 90-seconds. (Tweet this!)

How much value would numbers like that bring to your business?

How much value would it bring to know that virtually everyone saw your message almost instantly, and that nearly half of them will take action?

Sales Lead Conversion Text vs. Call

Of course, emails and phone calls – and probably other methods of communication – will still have a place. But online texting can be a great wing man to everything else you do.

If you’ve just sent an important email, follow up with a text to make sure that person reads it. If you need to set up a time to call, use a text to schedule it.

Texts are also a great option if you need to send out confirmations or reminders. The options are nearly limitless.

Online texting can help businesses reach the people they need to reach more quickly, more effectively, and more reliably than other methods alone.

If that’s something that would add value to your business, then online texting is probably a good choice for you.

Would you like a better way to do what you’re already doing?

How valuable would it be to streamline what you’re already doing?

Use Online Texting to Streamline Operations

Many businesses need to keep up with employees working outside the office. In these cases, some form of periodic check-in is needed.

Businesses will often use a designated office cell phone for employee check-ins, or will have employees calling in to the office, tying up customer phone lines in the process.

In other situations, expensive software is used for employee communications.

With online texting, people who need to check in can text your dashboard, which automatically records the person, the time, and their message.

Related: 6 Quick Things You Need to Know About Business Texting

If you have any questions or comments for the person who texted in, you can reply to their message just like any other text.

This keeps your phone lines open for valuable customers, it keeps you from needing expensive software or additional cell phones, and it keeps you from having yet another email to check.

With online texting, every message is already in a compliant, company account. There’s no need for anything else!

If you think a more efficient way to communicate with employees would be valuable, then online texting is probably a good choice for your business.

Less is More with Online Texting

Are you tired of calling people, or of not knowing if they got your message?

How much is your business’s time and effort worth?

It’s common for businesses to call for all sorts of reasons, like:

  • Appointment scheduling and confirmations 
  • Checking in with customers
  • Simple updates and notifications
  • Following up with leads
  • And more

That’s a lot of communication! How much time does your business spend on calls like these?

Perhaps a better question is, how effective are they?

Related: Should You Never Call A Sales Lead Again?

Calling every person individually takes a lot of time. And when they don’t answer, how do you know they’ll get your message?

Do you leave a voicemail? Do you leave an email? What happens then?

Why not skip all of these steps and just send a text?

With online texting, you can send your message to one person, a few, or thousands! And it only takes a few seconds.

Online Texting for Groups and Employees

Text messages have a 99%+ open rate, which means every person you text is virtually guaranteed to see your message. And now you don’t have to spend hours calling, leaving voicemails, and emailing everyone.

If saving time and ensuring people see your message would add value to your business, then online texting is probably a good choice for you.

Which of the following is your business’s priority?

Every business has a goal in mind when making decisions. What’s yours?

If you want your business to grow, you need to do at least 1 of 3 things:

  • You need to keep your current customers for longer
  • You need to get more from those customers (money, referrals, etc.)
  • And you need to bring in new customers

How can do you all of that? Let’s dig in.

Richard Branson Customer Expectations Quote

Is your priority to keep more customers for longer?

A series of studies has shown that it costs 6-7X more for the average business to gain a new customer than it does to keep an existing customer. (Tweet this!)

Financially, it’s in your business’s best interest to keep as many customers as possible!

But 79% of customers are frustrated with current customer support options, and it doesn’t take much frustration for customers to look elsewhere.

Online texting helps alleviate this problem.

Related: 3 Easy Business SMS Strategies to Increase Customer Retention & Value

By providing another option – one that most prefer – customers will be happier with your business, and they’ll stay with you for longer.

Plus, even a 5% increase in customer retention can lead to a 25%-95% increase in profit! (Tweet this!)

In fact, Sarah started using online texting (Text Request) at her company, Healthcare National Marketing, and in only 3 months, said:


“We have seen an increase in sales by 17%, an increase in collections by thousands a week, and a 66% increase in customer retention!”


That’s powerful!

Online texting can help you keep more customers, save more money, and bring in more profit.

Is your priority to get more out of existing customers?

Online texting can also help you earn more from existing customers.

Studies show that nurtured leads spend almost 50% more than leads who aren’t nurtured. (Tweet this!“Lead nurturing” basically means that your brand has been steadily strengthening a relationship with that person. 

You’ve sent them personalized messages. You’ve retargeted them online. They’ve engaged with your brand several times, and they’ve communicated with you.

Keep Calm and Text Friends

Texting is the native language of mobile consumers, and it’s what we use most to communicate with friends and family.

Online texting puts your business on that same level, and uses that advantage to build stronger relationships with customers and prospects.

This leads to those people spending more with your business. Up to 50% more on average! And the more someone spends with you, the more likely they are to tell their friends about you.

Is your priority to get new customers?

In order to get new customers, you normally have to communicate with them.

As covered above, virtually every text is guaranteed to be read, and when you can reach prospects that effectively, everything else gets better, too.

In fact, studies have shown that including text messaging in your sales funnel can boost overall sales by 100% or even more! (Tweet this!)

If your business would find value in any of these examples, online texting is probably a good choice.

Wrapping Up

The text message is an incredibly flexible, personal, and powerful tool. When you can add those characteristics to your business, everyone wins!

In many cases, online texting helps businesses navigate mobile consumer behavior, and improves several aspects of that business. If you think online texting could be right for you, go ahead and give it a shot!

Click here to start texting.

8 Benefits of Texting for Business That You Desperately Need

Benefits of Texting for Business You Desperately Need

Texting for business is still a relatively new concept, even though texting between friends has been the norm for years. Yet there are certain benefits of texting for business that everyone would enjoy.

There are certain characteristics that any company or business leader would be proud  to own. Like being efficient, personal, engaging, and preferred by customers, among others.

Texting for business injects all of these respectable traits – and more – into the heart of your organization. In fact, there are at least 8 benefits of texting for business that you desperately need.

1. Texting for business helps you be quicker than your competition.

What business doesn’t want to be quicker than their competitors? I hope that’s something you want for your business, and here’s why.

Somewhere between ⅓ and ½ of all sales go to the vendor who responds first. That’s a significant chunk of business! (Tweet this!)

Consumers usually shop around when they’re looking for a new product or service. But almost half go with whoever started talking with them first.

Apparently sales is first come, first served!

I Wanna Go Fast Ricky Bobby

What this means is that you can provide the best pricing for the best products and services, and still lose almost half of your opportunities to whoever’s faster.

Texting for business helps you be quicker than your competition, because texting is generally the quickest way to communicate.

Texts are read in 5 seconds of being sent, on average, and have a 90-second average response time. That’s incredible!

Related: 63 Texting Statistics That Answer All Your Questions

Meanwhile, you’re lucky if someone answers your phone call, and it could be hours before someone sees your email, if they see it all!

Texting probably isn’t going to replace emails and phone calls completely. It’s simply a tool that your business desperately needs to be quicker than your competition, and ultimately to win more customers.

2. Texting helps your business be more personal.

People aren’t numbers. We have feelings and emotions, stresses and goals, and we like to be treated accordingly.

That means people normally don’t enjoy being part of an automated process, or just another checkpoint towards meeting quota. We want a personal touch!

Text Request Texting for Business Quote

For whatever terrible reason, there’s still this lingering impression among some demographics that texting isn’t personal. That it’s somehow disconnected.

But ask yourself, how many emails do you get every day? How many of those feel personal, and how many of those are simply marketing and sales messages?

Whether you answer them or not, how many phone calls do you get, and who do they come from? Mostly salesmen, I’d imagine.

Now think about how many texts you get every day, and who those messages come from.

Related: How Many Texts Do People Send Every Day?

I’d be willing to bet that most of the texts you send and receive are to and from people you have close relationships with.

For the average person, texting is one of the more personal things we do every day. And one of the big benefits of texting is that it places your business on the same level as your customers’ closest friends and family. (Tweet this!)

That’s powerful!

Keep Calm and Text Friends

People tend to work with and think better of those we have relationships with. Texting boosts your customer relationships by helping you become more personal.

3. Texting for business makes you more convenient.

Over the last 50-60 years (at least), our country has had an obsession with convenience.

Call it “optimization” if you want, but we’re always looking for an easier way to do things. The fast food industry exploded because it’s so convenient (and delicious). There’s a convenience store for every square mile.

We buy things based on how close that business is to us, or how easy their website is to navigate. We choose houses, schools, and jobs based on their distance to each other.

Convenience is huge. An easier way to do the things we already want and need is huge. And in communication, texting is more convenient for more people.

Mark Cuban Customer Experience Quote

The majority of web traffic comes from mobile devices. And the statistics show that most of them would rather text you than call. Why? (Tweet this!)

Well, there are several reasons (fear of being placed on hold, don’t want to speak with anyone), but a big reason is that texting is more convenient.

One of the most important benefits of texting for business is that it makes working with your business so much more convenient. And what customer doesn’t want something that’s more convenient?

4. Texting makes your business more appealing.

Texting is a staple of personal communication. You understand that – everybody texts!

As a business, you have a certain niche that you’re targeting. Yet, the products and services you offer only appeal to a specific segment of that audience.

Wouldn’t you want more of your targets interested in what you offer?

You can bring more people in by appealing to more people. Texting helps you appeal to more of your targets.

Breakfast Club I'm So Popular

Back in 2012, RingCentral wanted to learn what business leaders thought of texting for business, so they asked.

They found that at least 80% of bosses were supportive of texting for business purposes! Why? (Tweet this!)

Because those bosses saw the benefits of texting. They saw how effective it was. They saw how, by appealing to more people’s preferences, they could increase sales, boost customer retention, improve customer service, and more.

Related: Customers Want to Be Able to Text You

That was almost 5 years ago! Today, texting for business purposes is something that a lot of people understand. The only problem – usually – is that they don’t know how to manage texting.

Texting is more appealing to more people, and that’s something every business desperately needs.

5. Texting for business helps you be preferred.

One big goal your business is probably striving for is to be customers’ preferred choice. You want customers to prefer you, or some aspect of your business, over your competitors.

If people prefer your business, they’ll give you their money, and (arguably more important), they’ll tell their friends and followers about you.

Texting for Business & Customer Reviews
PC: Neil Patel

You need customers to prefer what you offer over what your competitors offer, and study after study shows that a significant number of consumers prefer texting. (Tweet this!)

That’s one of the many benefits of texting for business. It meets people where they are with what they want, and directs them to you.

6. Texting makes your business fully mobile.

The average person today is mobile. We’re always on the go, and there’s always something to do.

We spend hours every day on emails, social media, texting, and other various apps. And we do or monitor a lot of our work through our mobile devices.

In fact, the average person today is so mobile that smartphone sales have leveled out. Everybody already has one! (Tweet this!)

What this means is that it’s not good enough to just have a mobile-responsive website. Everyone else should already have that.

Adobe Mobile Business Consumer
PC: Adobe

What this means is that it’s not good enough to just be on Facebook or a few major social media platforms. That’s expected of you.

The average person today is mobile through-and-through, and that means your business needs to be just as mobile as they are.

One of the benefits of texting for business is that it helps your business become fully mobile. Call it an omnichannel approach if you want, but your audience is likely mobile-first, and texting is a significant piece in that.

7. Texting for business helps you stand out from your competitors.

To stand out, you have to be different. If you’re the same as everyone else, there’s no reason for customers to choose you!

There are plenty of ways to differentiate yourself. You can offer somewhat different services. You can market differently, or brand yourself differently.

Maybe you want to create an entirely different experience for customers! One simple way to stand out from your competitors is to communicate differently.

2-way text conversations between customers and your business will help you stand out from your competitors. Texting for business is something different that can give you the edge. (Tweet this!)

Be Different Than Your Competition

8. Texting is the ultimate wingman for your business.

It often takes several touch points to get someone to take action.

You probably have to leave multiple voicemails for people to call you back. It likely takes several emails before someone will click on a link.

You might have to show people ads for products they’ve already viewed (also called “retargeting”) for weeks before they make a purchase, if they do at all.

Your business probably uses some concoction of these methods (and more) to drive traffic, get leads, and make sales. With all of these methods, texting can be an effective, complimentary touch point.

Related: 5 Essential Tips for Successful SMS Lead Generation

Instead of calling and leaving voicemails, you can text to ask when they have time to chat, or you can leave a text instead of a voicemail.

After you’ve sent an important email, you can follow up with a text to prompt that person to read it.

When you need to provide a quick update, or if you need to ask someone why they’re late for your scheduled webinar, you can send a quick text.

You could use texting for all your communications if you wanted, but it often works very well as a wingman to everything else you do. It’s there to set you up and get you in the door. (Tweet this!)

Texting for Business Wingman

Texting is a very personal communications tool, and so the more you treat texting for business like you do texting friends, the better off your business will be.

Wrapping Up

There are many benefits of texting for business. Benefits that most are already looking for!

Texting is a very common thing that’s easy to take advantage of, and whose simplicity can have a surprisingly powerful impact on your business.

Texting for business can help you improve your communications, stand out from your competitors, get more customers, and make those customers happier. Who wouldn’t want that?

Click here to start texting.

Why Has Live Texting Become So Popular for Business Communication?

Why Has Live Texting Become So Popular

Live texting is becoming more and more popular every day. But why?

This is the year everyone has finally been taking mobile seriously. Business leaders aren’t just acknowledging how important it is to focus on mobile viewers and consumers. They’re implementing. They’re actually doing something about it!

If you’re not familiar, live texting is similar to live chat, except consumers don’t have to stay on the website. Consumers text with the business like they would text anyone else. And the business rep handles the conversation (usually) on a desktop.

Mobile optimization is a big, sometimes complicated world. Why the focus on this one aspect?

Because it’s simple.

Live texting might just be the simplest improvement any small business or enterprise can make. (Tweet this!) And it’s such an effective tool. Live texting has become so popular, because it’s simple and effective. That’s the dream!

Live Texting How I Met Your Mother HIMYM That's the Dream

If you’re not familiar with what’s been going on in the mobile trends sphere recently, here’s a quick breakdown:

Relevant Research

The majority (60%+) of website traffic comes from mobile devices. People have questions at all hours, and search for answers to those questions more commonly on their smartphones, which are by their side 22 hours a day. (Tweet this!)

Because of this, Google and other search engines are constantly improving their search algorithms to favor websites that create a better user/viewer experience for those on mobile devices. The majority of search engine users are mobile, so they get priority attention.

Related: 63 Texting Statistics That Answer All Your Questions

54%-70% of email opens happen on mobile devices. Emails, like everything else, are becoming more like quick notifications, conveniently checked on the go. (Tweet this!)

⅓ of all mobile usage is taken up by texting messaging (more than 90 minutes a day). People send and receive 85 texts a day. Texting is the #1 preferred form of communication for adults under 50, and the most used data service in the world! (Tweet this!)

Making This Research Practical

Live texting has become so popular, because it’s a direct response to each of these trends, and more.

Consumers are searching for products and answers on their smartphones. These same consumers prefer texting. By using Click-to-Text (a button that opens up a text message addressed to your business), live texting gives businesses an edge over their competition.

Live Texting Merry Maids Fishkill NY Click-to-Text

The text message becomes a powerful lead generation and conversion tool, quite simply because people would rather text you than have to call someone else. (Tweet this!)

Live texting enables you to reach consumers where they are – on their smartphones – and lets them reach you immediately through the method of communication they prefer.

And it’s on their timeline, whenever and wherever they want it to be. Consumers love that!

Related: 5 Essential Tips for Successful SMS Lead Generation

Live texting has become so popular, because business leaders are able to gain and convert more leads into happy, paying customers.

(Click-to-Text buttons also increase engagement among mobile viewers. That makes you look better to search engines like Google, which in turn increases the number of people they refer to your website. All of this acts as a continually growing cycle. How beautiful!)

How Live Texting Compares

Emails today are treated like tweets. They’re really just quick notifications. The only problem is that people get 2.5X more emails than they send every day. Consumers’ inboxes are cluttered. But text messages stand out. (Tweet this!)

As a business, texting for questions, reminders, updates, etc. helps you break through the noise.

Mark Zuckerberg Messenger Business Live Texting

With live texting, any conversation that needs to happen can happen, instantly.

Compare that to emails, which have a 6+ hour average response time. And to phone calls, which aren’t always an option because people are either working or have something else going on.

Live texting has become so popular, because it enables brands to stand out above the rest by being faster and more convenient. (Tweet this!)

Think about texting. People text for 101 reasons every day! Live texting enables a business to text just like everyone else.

Related: 8  Benefits of Texting for Business That You Desperately Need

Leads text in. You can follow up with any leads you get (from anywhere) with a text to close sales, or to move them to the next stage of your funnel.

You can make customer service easier by removing hold times and inconsiderate automation.

Improve collections by sending reminders people will actually read (99% of texts are read).

Communicate with other employees more quickly, and without tying up company phone lines.

Bringing It All Together

Consumers want things to be as convenient as possible. Consumers are mobile. Businesses want to gain more paying customers. Live texting connects these dots.

Live texting meets consumers where they are, and increases business along the way. That’s why live texting is continually becoming more and more popular in business communication. Because it gets results.

Click here to get started.

6 Quick Things You Need to Know About Business Texting

Business Texting Things Need Know

Business texting is perhaps the largest emerging small business trend. It’s also the largest void in business communication, primarily because people still have questions about it. Let’s get some answers!

1. What exactly is “business texting”?

Business texting is more or less what it sounds like. It’s texting as a business, as one cohesive unit. It’s like texting your friends, but with organization built for an office.

Honestly, you’ll probably use a computer more than a phone for business texting, mostly because you’re probably sitting at a desk when you’re at work. The computer’s easier for the average worker.

One way to think of it is like this. You’ve got a company phone. You’ve got a company email. Now you’ve got a company text number. And it a lot of cases, you might have multiple people monitoring that communication channel.

2. Are people okay with business texting?

Yep! Everyone texts, so it makes sense that businesses would, too.

Regulations differ between short code (automated) and long code (personalized) numbers. We’re not lawyers, but the gist is basically not to harass anyone.

As long as actual humans are manning text conversations – just like you would normally text with anyone – then you’re good to go.

Related: Research Shows a Surprising Number of Bosses Support Texting at Work

Your industry might have a governing body for communications (what joy). We can’t speak for everyone, but Text Request meets FINRA, FCC, and (in some cases) even HIPAA regulations.

Business Texting Consumers Would Rather Text

3. What do customers think about business texting?

Customers would rather text you than have to call someone else.

Nobody wants to be left on hold. As of a couple years ago, 89% of consumers wanted another customer service option. Most people these days don’t answer phone calls. And people respond to texts in about 90 seconds, on average.

For most consumers, business texting is a welcomed option.

Are they going to drop every other form of communication in favor of texting? No, that’d be crazy. But the reports show that people enjoy having it as an option, whether they need to reach a business or the business needs to reach them.

4. What’s the ROI on business texting?

It depends on how you use business texting, but it’s usually rather high.

If you use it strictly for fielding customer service or scheduled check-ins (which saves time), results are going to look differently than if you use it for gaining leads and closing sales (which directly translates into more money faster).

Related: 4 Effortless Business Texting Strategies to Increase Sales

If you include text in your sales funnel, ROIs range from 100% to several thousand percent. One of our earliest case studies said this after only three months of texting:

“We have seen an increase in sales by 17%, and increase in collections by thousands a week, and a 66% increase in customer retention!” – Sarah, VP, Healthcare National Marketing

Not bad for a $25 service.

5. What would we text for?

There are literally 101 reasons you might text someone, maybe more! For any reason you would need to communicate with another person, team, employee, or client, you could theoretically send a text.

Here’s a short list of what companies use business texting for:

  • Generating leads
  • Boosting mobile engagement
  • Following up with leads
  • Customer service and support
  • Closing sales
  • Internal / employee communications
  • Collections and accounts receivable
  • Scheduling, rescheduling, and confirming appointments
  • Check-ins (sales, customer success, etc.), and more

In general, texting is a very flexible communications tool. How will you use business texting?

6. How do I start business texting?

Click here to start texting.

63 Texting Statistics That Answer All Your Questions

Texting Statistics Answer Questions

Mobile everything has been one of the fastest growing trends this decade. People are on their phones for a slough of reasons at all hours of the day and night. We’ve got elaborations on mobile trends and usage all over our site, and below are all the texting statistics you could ever want! Enjoy.

Worldwide Texting Statistics

1. The number of monthly texts sent increased more than 7,700% over the last decade. (Statistic Brain) (Tweet this!)

2. Over 560 billion texts are sent every month worldwide. (Statistic Brain) (Tweet this!)

3. 18.7 billion texts are sent worldwide every day (not including app to app). (Statistic Brain) (Tweet this!)

4. WhatsApp and Facebook Messenger combine for more than 60 billion messages sent every day. (The Verge) (Tweet this!)

5. 4.2 billion+ people text worldwide. (MBA Online) (Tweet this!)

6. Text messaging is the most used data service in the world. (Nielsen) (Tweet this!)

Daily Monthly Texting Statistics

U.S. Texting Statistics

7. 81% of Americans text regularly. (Pew Research Center) (Tweet this!)

8. Over 6 billion texts are sent every day. (CTIA) (Tweet this!)

9. Over 180 billion texts are sent every month. (CTIA) (Tweet this!)

10. 2.27 trillion texts are sent every year. (CTIA) (Tweet this!)

11. 97% of American adults text weekly. (Pew Research Center) (Tweet this!)

12. America is responsible for approximately 45% of the world’s text volume. (CTIA & Statistic Brain) (Tweet this!)

13. Americans text twice as much as they call, on average. (Nielsen) (Tweet this!)

14. In 2010, almost 200,00 texts were sent every second of the year. (MBA Online) (Tweet this!)

Related: 101 Reasons You Might Text Someone Today

Texting Statistics by Age

15. 91% of teens with cell phones actively text. (Pew Research Center) (Tweet this!)

16. About 50% of adults 18-24 say text conversations as just as meaningful as a phone call. (Experian Marketing Services) (Tweet this!)

17. Adults under 45 send and receive 85+ texts every day, on average. (Experian Marketing Services) (Tweet this!)

18. 77% of students want relevant information from colleges via text. (Cappex) (Tweet this!)

19. 59% of students say a college can text them first. (Cappex) (Tweet this!)

20. Adults 18-24 y.o. send and receive over 128 texts every day. (Experian Marketing Services) (Tweet this!)

21. Adults 18-24 y.o. send and receive 3,853 texts a month. (Experian Marketing Services) (Tweet this!)

22. Adults 25-34 send and receive over 75 texts a day. (Experian Marketing Services) (Tweet this!)

23. Adults 25-34 send and receive 2,240 texts a month. (Experian Marketing Services) (Tweet this!)

24. Adults 35-44 send and receive about 52 texts a day. (Experian Marketing Services) (Tweet this!)

25. Adults 35-44 send and receive 1,557 texts a month. (Experian Marketing Services) (Tweet this!)

26. Adults 45-54 send and receive 33 texts a day. (Experian Marketing Services) (Tweet this!)

27. Adults 45-54 send and receive 998 texts a month. (Experian Marketing Services) (Tweet this!)

28. Adults 55+ send and receive 16 texts a day. (Experian Marketing Services) (Tweet this!)

29. Adults 55+ send and receive 491 texts a month. (Experian Marketing Services) (Tweet this!)

Related: How Many Emails Do People Get Every Day?

Texting Statistics by Age

Texting Statistics by Time and Rates

30. Texting is 10X quicker than phone calls. (Text Request) (Tweet this!)

31. Texts have a 99% open rate. (SinglePoint) (Tweet this!)

32. 95% of texts will be read within 3 minutes of being sent. (Forbes) (Tweet this!)

33. Average response time for a text is 90 seconds. (CTIA) (Tweet this!)

34. Texts have a 45% average response rate. (Velocify) (Tweet this!)

35. College students spend 94 minutes a day texting, on average. (Journal of Behavioral Addictions) (Tweet this!)

36. Texting takes up 33% of Millennials’ mobile usage. (RealityMine) (Tweet this!)

37. Text messages are read in under 5 seconds, on average. (SlickText) (Tweet this!)

38. 96% of smartphone owners text. (Pew Research Center) (Tweet this!)

39. The average adult spends 23 hours a week texting. (USA Today) (Tweet this!)

Related: Why Has Live Texting Become So Popular?

Texting Statistics by Preference

40. 33% of American adults prefer texts to all other forms of communication. (Pew Research Center) (Tweet this!)

41. Text is the most used form of communication for American adults under 50. (Gallup) (Tweet this!)

42. 91% of people who text prefer it over voicemail. (RingCentral) (Tweet this!)

43. Texting is the most common cell phone activity. (Pew Research Center) (Tweet this!)

44. A third of Americans prefer text to phone calls. (Pew Research Center) (Tweet this!)

Business Texting Statistics

45. 78% of people wish they could have a text conversation with a business. (RingCentral) (Tweet this!)

46. 79% of bosses are supportive of texting for business purposes. (RingCentral) (Tweet this!)

Related: 8 Benefits of Texting for Business That You Desperately Need

47. 61% of businesses wish they could send and receive texts from a business number. (RingCentral) (Tweet this!)

48. 61% of contact centers have or plan to offer SMS support by the end of 2016. (Dimension Data) (Tweet this!)

49. 80% of professionals currently use text for business purposes. (RingCentral) (Tweet this!)

50. People prefer text most for scheduling or changing appointments, and making or confirming reservations. (Harris) (Tweet this!)

51. Over half of customers would rather text a customer support agent instead of using other available options. (eWeek)  (Tweet this!)

52. Texting is highest rated contact method for customer satisfaction compared to all other communication channels (Text – 90; Phone – 77; Facebook – 66). (eWeek) (Tweet this!)

53. Over 1/3 of professionals say they can’t go 10 minutes without responding to a text. (eWeek) (Tweet this!)

54. Calls cost customer service centers several dollars per conversation. Texts cost pennies per conversation. (Forrester & ContactBabel) (Tweet this!)

55. 44% of consumers prefer to press a button and initiate a text conversation, rather than wait on hold with an agent. (Harris) (Tweet this!)

56. 75% of people like offers sent via text (but no more than 2/mo). (Digital Marketing Magazine) (Tweet this!)

57. Texting in the sales process with a qualified lead can increase conversions over 100%. (Velocify) (Tweet this!)

58. 72% of business professionals prefer texting to messaging apps. (eWeek) (Tweet this!)

59. Nearly 70% of employees think text should be used for interoffice communication. (Vitiello Communications Group) (Tweet this!)

60. 64% of consumers are likely to have a positive perception of companies that offer communication via text. (Harris) (Tweet this!)

61. 90% of leads prefer to be texted, compared to called. (FranchiseHelp) (Tweet this!)

Related: 7 Simple Steps to Quickly Convert More Online Leads

62. Response rates from text are 209% higher than those from phone calls. (FranchiseHelp) (Tweet this!)

63. Verification rates (positive or “yes” responses) are 295% higher through text, compared to phone calls. (FranchiseHelp) (Tweet this!)

Don’t see something you want? Let us know what texting statistics you’re looking for, and we’ll discover them for you!

How Does Text Request Help Me Capitalize on Mobile Trends?

How Text Request Helps You Capitalize on Mobile Trends

Why Mobile Trends Matter

It’s no secret that everyone’s on their smartphones all the time. Just look around! If your business isn’t fully integrating with these mobile trends, you’re going to be left in the dust.

Nobody wants to see that. And truthfully that’s why Text Request exists!

Below we outline several mobile trends, how they affect consumer behavior, and how Text Request helps you to to capitalize on those mobile trends.

Capitalizing on Mobile Website Traffic

The majority of website traffic comes from mobile devices these days. Consumers are searching for answers, and they’re doing this on their smartphones.

According to Gallup (and other sources) “sending and receiving text messages is the most prominent form of communication for American adults under 50.” Apparently, people would rather text you.

Text Request takes what people are doing (searching for answers on mobile) and what they prefer to do (text), and gives your business a simple way to profit from it.

Related: 7 Simple Steps to Quickly Convert More Online Leads

We give you a piece of code to place on your website wherever you want to display contact information. This Click-to-Text function can include your text number and/or a call-to-action.

Now mobile viewers can just click a button that automatically opens a text addressed to your business. This is a gold mine for generating leads and sparking conversations.

Text Request Click-to-Text

Case Study:

Little Sally Walker’s walking down the street, searching for a company that can help her and her roommate move across town next month.

They find Local Movers ‘R’ Us, and want to learn about pricing. Sally clicks their Click-to-Text button at the top of the website, and asks:

“How much would it be to move from Highland Park to North Shore? We’ve basically got 2 couches, a recliner, 2 queen beds, and 2 dressers.”

Related: 4 Effortless Business Texting Strategies to Increase Sales

Local Movers gives a quote, and continues working with Sally through the process. They finalize the transaction by sharing credit card information over the phone.

Little Sally Walker walking down the street didn’t know what to do, so she texted you, and now you have another customer.

Capitalizing on Consumer Engagement

Being able to reach people when you need is crucial to business growth. Particularly since almost 50% of sales go to whichever vendor is the first to respond.

Emails work well for a lot of people. Phone calls can be effective. But let’s look at how each compares to texting.

Email Text Call Text
Reach Rate 33% 99% Reach Rate 10%-30% 99%
Response Time 6-48 Hours 90 Seconds Hold Rate 86% 0%
Response Rate <20% 45% Your Time 1 Call = ~2 minutes 1 Text = 15 Seconds

Case Study:

Johnny Salesman has 100 leads to follow up with today.

He could call them, wait on hold, leave voicemails, and then send each person an email. Or, instead, he could just send a text.

Related: Mobile Mary: A Complete Guide for Marketing to Millennials

Sometimes, Johnny will send out an individual message to each lead. But more often, he’ll send a single BCC group text to everyone at once.

Within half an hour he’s done, and he’s even heard back from most! Now he’s making sales with texting. Good job, Johnny!

Improving Organizational Control

Chances are your ideal customers – even your employees and coworkers – are already following today’s mobile trends. That means your employees and coworkers are already texting, too.

But are they texting for business? If so, how are you managing that? Is everyone texting from a personal cell phone, or from an office cell phone?

Text Request gives you a professional dashboard to manage your text conversations. Multiple users can view the same dashboard if needed, and everything is permanently recorded, providing your business with complete organizational control.

Case Study:

Becca’s an account manager, and has great relationships with her accounts. She shoots them emails and texts for work, or whenever something reminds her of them. But she does this from her cell.

Then you’ve got Sarah, who, let’s be honest, could be better. She generally has poor communication with her accounts.

Related: 8 Benefits of Texting for Business That You Desperately Need

Text Request enables both Becca and Sarah to improve what they’re doing, and to do it in a place that can be overseen by the organization.

Now you know everyone’s information is secure. You know when you should praise Becca, and when you should correct Sarah.

With Text Request, all communications are 100% compliant, and backed by the highest security measures available. Why wouldn’t you want that for your business?

Click here to start texting.

The 6 P’s of Texting in Business

6 Ps Texting in Business

It typically takes businesses several years to grasp trends their consumers find valuable. We're now seeing businesses implement texting as part of their everyday operations. It's taken awhile, but texting in business is becoming a standard.

SMS was first created way back in 1984, and we as consumers have been familiar with it for well over twenty years. In that time, it's gotten easier and easier to do. It's become a staple of the way we interact with each other. As always, there's been a gap between tech innovation and business implementation. But this gap is finally closing.

We know countless people are trying to figure out what exactly texting is good for, and how to manage it as an enterprise. These 6 P's of texting will help you, as they articulate what we've all experienced, and bring to light several benefits of texting in business.

1. Privacy

People text so they won't be overheard. You can be the most honest person in the world, and not want people listening in on your conversations. And that's perfectly alright! You have a right to privacy. Texting helps you exercise that right. Were you to take a phone call, you'd be thinking about the person in the room/cubicle/office next to you overhearing what you have to say.

If you're out and about - on the subway, walking around, in a restaurant - you don't want everyone hearing your private conversations. That's between you and the person you're communicating with. Plus, if someone outside your organization can be listening in, you're at risk of releasing confidential information. How's that for compliance?

Even during a meeting, you might want to text. This happens all the time! You're in a meeting with, say, ten people. You need to share something with only one of them, so you fire off a text. Texting is as private as conversations get in today's world. You have a right to that privacy. Any customers you work with deserve the privacy texting in business brings.

2. Permanence

Every now and then, for one reason or another, you need to look back at a text so-and-so sent you. (The same goes for email.) In a business setting, this kind of record keeping becomes exponentially more important. Particularly if you have some kind of dashboard or built-in compliance capability (like Text Request), the right people can see who said what to whom at what time. The permanence of texting in business is important for compliance, but it's also practical.

Most businesses have become accustomed to tracking and recording every conversation one of their employees has with a customer. Texting intrinsically has this function.  And if you do have a dashboard, one employee could also view conversations another employee had with another customer, as appropriate, such as in customer service or when handing a lead off from marketing to sales.

3. Power

Texting is the most powerful tool most businesses still aren't using. Before we get into the stats, just think about it. If you want to get in touch with any of your friends, how do you do it? You text. Need to quickly communicate with a coworker or colleague? You text. Schedule a time to meet someone? Text.

We text people for 101 reasons everydayThat's power. And that power comes from two things: how flexible texting is (for any reason you would communicate with a person, you could text them), and how much people do it (national average: 100+ texts a day, 99% open rate, 90 second response time).

Anytime you need to reach someone, you text them. To virtually guarantee that you'll reach a prospect or customer every single time is a need that cannot be overvalued in any business.

4. Preparation

This is big. When you're going to text someone, you can type, erase, type, edit - do whatever you want within that message before sending it. When you're talking face-to-face or on the phone, you can never edit your words. You can only say more. We've all had an experience (or 100) where we've spoken, and wished we could change what came out. Texting enables you to do just that.

In conjunction, most texts are also much shorter than, say, emails. Texting is concise whereas emails are typically verbose. Innate conciseness with the ability to edit content results in more efficient, streamlined communications for your business. That makes texting in business very appealing to a lot of people.

5. Polite

Unless you are waiting hand and foot on one person over the age of 50 to share some elaborate story with you, there is not one situation where answering a phone call isn't disruptive to your day. About 20% of calls are answered. There's plenty of reasons for this, but the primary one is that people are active. They're busy. They don't want to take a call because they're working on something else and have no idea how big of a distraction will be on the other end.

Texting takes all of this in the opposite direction, which can be crucial for actually getting work done. When a call comes in or a person walks into another's office, there's either an inconvenient interruption, or someone goes ignored. Neither of these are good. But a text can be temporarily postponed without harming anyone.

The average response time for a text is 90 seconds, and 95% of texts are read within 3 minutes of being sent. This tells us two things: texts are minimally distracting, and are generally attended to as a person reaches a pause or stopping point in whatever they're working on.

People are busy. By texting, you let the recipient know that you need to communicate with them, but that you also value and respect their other duties. Texting in business is polite. That's huge for employees and customers.

6. Preference

You can look around and see that people prefer to text. But let's put the nail in the coffin. About 20% of calls are answered. About 20% of voicemails are listened to. In fact, larger corporations admit to wasting thousands of dollars every year on voicemail services that no one uses. About 30% of emails are opened, with an average response time ranging anywhere from 45 minutes to 48+ hours (depending on industry, department, interoffice, etc.).

Calls, emails, etc. are effective in their own right, but if you're comparing them to what people do and enjoy, there's no contest. With over 100 used a day, "sending and receiving text messages is the most prevalent form of communication for American adults under 50" (Gallup, 2014). People spend more time texting than on any other form of communication - including face-to-face or in-person communication. In fact, texting makes up 33% of all mobile usage.

We can go on. If you would like more research, here's 24 statistics that prove texting is the largest void in business communication.

People enjoy texting. We do! We text because conversations can be private. We text because it leaves us a record of conversations, even addresses and other details we need. We text because it's a powerful way to communicate. We text because it's polite and respectful of others, and of what duties they have. We text simply because it's how we prefer to interact with the world around us. Who wouldn't want all six of these characteristics to be part of their business?

SMS for Business 101: Texting as a Customer Service Tool

SMS for business 101 Texting Customer Service Tool

89% of the population wants another customer service option. Not much less than that (79%) are actually frustrated with current customer service options. People are displeased with customer service. This is nothing new.

We've been going through a crash course in how SMS/texting can and should be used in the business world. People text literally hundreds of times a day for hundreds of reasons. With its prevalence and preference, it makes sense to implement texting as a formal business tool. That's what we're here to help you do. This week is all about using texting as a customer service tool. Let's dive in.

People love to text. More than that, people are disgusted by calling a customer service line. Why shouldn't they be? You call. You press a few buttons to send you to the right person or department. You accidentally hit the wrong button and have to start all over again. Once you finally get through to the right place, nine times out of ten you have to wait on hold. If you do get to speak with someone in customer service, you have about a one in five chance of hanging up satisfied. It's an abysmal experience.

But not with your business, right? Your customer service representatives pick up immediately every time. They're always super polite, and help everyone with a cool demeanor. You have no dissatisfied customers. You always get golden reviews. 100% of companies deal with customer service issues. 99.9% of them create dissatisfied customers (who then leave) at some point.

There's two types of companies who actually care about customer service. There's the mom-and-pop places, where they've spent a lifetime building individual friendships with their customers. Then there's the customer-service-first businesses like Zappos and most of Virgin Group, who do so well they're usually bought out.

Chances are you don't belong to either of these two groups. Chances are you have a customer service team, and you have the occasional unhappy customer. But that's okay because other parts of your business do well enough to make up for it, right?

Even if it's not your #1 priority, customer service should be at the top of the list. It costs a company, on average, seven times more to acquire a new customer than it does to keep one existing customer happy. You should do the right thing anyway, and always treat customers with grace and respect. But even if that's the last thing you care about, think of your bottom line!

At the heart of it, texting is an option many customers would prefer. Sure, not everyone would only text you as soon you added the service. But some will. As more and more customers learn about the option, they'll use it more. If you do it right, they'll refer you and this text option to their friends, etc. This is what we've seen time and time again with our own users.

Remember, these people are unhappy with current customer service options. If done right, texting is the solution to consumers' complaints! Texting is super quick. 95% of texts are read within three minutes. This negates the hesitation that someone will be stuck on the phone for God only knows how long. Text, and move on.

If your service team implements texting appropriately (i.e. follows our recommendations), every customer that texts in can have an appropriate response or follow up step attached to them or their file within minutes. For customers, this is a far better alternative to sending an email and praying you get a response within the week. This makes customers happy, which puts more money in your pocket and boosts your brand. It's quick. It's convenient. It's personal. It's natural.

Texting is a great customer service tool, in part, because it's digital. Everything about it can be tracked. You can see which CSR said what to which customer at what time about whatever topic. All this information can be kept in your CRM or whichever customer management tool you use. You can place a textable number on your website under the customer service section or inside a customer portal. This makes any "clicks" on that number trackable, and you place a great customer service option right where customers need it. (This also works great as a lead generation tool.)

Have you ever tried explaining what something looks like over the phone? Why not just snap a quick photo of what you're trying to explain, and text it to the customer service team? "This is what I'm looking at. How can I fix it?" For both the customer and the CSR, this is a dream! It saves time and keeps people happy.

The company who offers the best customer experience is the one who will keep the most customers. They will be the ones with all the happy customers. The majority of consumers want another customer service option. The majority of businesses have a customer service system that is painful at best.

Consumers, particularly those under 50, prefer to text. Texting is 100% trackable, and can be used to give customers what they want, when they want, and how they want it. Texting is such a great customer service tool that it's frankly inexcusable for any business not to be texting.

101 Reasons You Might Text Someone Today

101 Reasons You Might Text Someone Today

Ever wonder how many reasons we come up with to text someone every day? Or how many reasons we come up with just to check our phones?

On average, you and I and everyone else check our phones 150 times each day. That’s an incredible number of times to do anything in a day! But it’s as natural to us as blinking and breathing. (Tweet this!)

We check our phones without even thinking about it, all the time. That’s not a bad thing. I’d actually argue that it’s a good thing!

Can't Go Without Cell Phone

We use our phones for dozens of reasons every day, from emails to games, social media sites to checking the weather, catching up with friends to news and generally surfing the web.

About 60% of all web traffic comes from mobile devices. The majority of emails are read from a mobile device.

Plus, people under 50 go through over 85 texts every day, making text messaging the “most prevalent form of communication for American adults under 50.” (Tweet this!)

In fact, just between the top three platforms for instant communication – text messaging, Facebook messenger, and WhatsApp – about 80 billion messages are sent everyday! That’s amazing! But it does make you wonder.

If over 80 billion messages are sent every day, what could people possibly be saying? How many reasons could there possibly be to text someone?

Well, there’s plenty! Obviously. Look through your text/IM history, and I’m sure you can find a dozen reasons why you’d text someone as quickly as you could open a message thread.

Thanks Phone Will Arnett

Whether it’s professional or personal, for business or pleasure, there are countless reasons why you might text someone.

To prove this, our team took out our phones, looked through our text conversations from the past week, and came up with this list of 101 reasons why you might text someone today. Let’s dig in!

You might text someone today…

1. To catch up with an old friend.

Hey Friend, how are you? What’s new?

2. To schedule a meeting.

Does Tuesday at 10am work for you? If not, what about Thursday at 2pm?

3. To ask someone out on a date.

Would you like to, maybe, I don’t know, go out with me sometime?

Related: How Many Texts Do People Send Every Day?

4. To ask for directions.

How do I get to your house (or business)?

5. To ask what time so-and-so starts.

Hey, what time’s the game tonight?

6. To ask for someone’s number.

Could you just text me their number?

Text Someone What's Your Number

7. To ask for an address.

Just text me the address.

8. Because it’s noisy around you, and you can’t hear clearly.

Outside. Can’t hear. What’s up?

9. Because you’re in a meeting, and can’t talk.

Like when John starts rambling for the umpteenth time. Get it together, John!

10. Because you currently have poor cell service, and it’s the only way to say what you need.

Like anywhere with a higher-than-normal concentration of people (ball games, conventions, concerts, etc.).

11. To ask them what they want for dinner.

I don’t care. No, not that. Or that. Or that… You pick.

12. To reschedule a meeting or coffee date.

Any chance we could take a rain check? Having car trouble, and the mechanic can’t get to it till Wednesday.

Related: 8 Benefits of Texting for Business That You Desperately Need

13. To thank them for their Christmas card.

Thanks so much! The twins have gotten so big!

14. To invite them to a party.

I only talk to cool people, so… you want to come?

15. To send a photo of the mayhem you’re in.

Like when I-75 N. in Atlanta magically turns into a parking lot at 5pm.

16. To ask for recommendations.

Best tacos in town?

17. To share a joke or funny photo.

What’s Forrest Gump’s password? 1forrest1

Funny Phone Best Thing I've Ever Seen

18. To discuss a new business concept.

What if you could just text a business instead of emailing or calling?

19. To share an inside joke.

You go Glen Coco!

20. To geek out over the latest Star Wars film, and how it fits into the overall story.

[spoiler spoiler spoiler spoiler]

21. To ask them a favor.

Heyyy, soooo… Can you watch my dog Skip for the weekend?

22. To “call” out sick from work.

Cough cough I’m sick.

Related: 63 Texting Statistics That Answer All Your Questions

23. To ask them a quick question about their business.

Do you integrate with our CRM?

24. To remind your spouse or roommate to feed the pet(s).

Can you feed Skip please? Totally forgot. Thank you!

25. To share that crazy thing that just happened.

Holy Toledo, Batman! But seriously, Christian Bale just waved at me at the red light.

26. To see how a sick friend is feeling.

You dead, man?

Cool Runnings Sanka Ya Dead

27. To share a recipe.

I’m not going to tell you what to do, but I might love you a little more if you made this.

28. To tell them about your awesome promotion.

Who’s got two thumbs and a pay raise? This guy! points thumbs at self

29. To complain about your job.

Like when that one manager undermines your value for the thousandth time.

30. To tell your Uber who to look for.

I’m right out front, wearing a denim jacket like it’s still in style.

31. To insult your coworkers behind their backs.

That is the ugliest effing skirt I’ve ever seen.

32. To book a hotel room.

Could I get a non-smoking room with a king bed for this Friday and Saturday night, please?

Related: 4 Effortless Business Texting Strategies to Increase Sales

33. To ask for room service.

Could I get a toothbrush up to room 423? Completely forgot mine!

34. To leave a review of a business you’ve worked with.

You guys do great work, but man it is so hard to get hold of someone there!

35. To volunteer for an event.

I volunteer as tribute!

36. To organize an event.

I’ve got the petting zoo coming at 2. When will you have the ice cream truck here?

37. To flirt with them.

How you doin’?

Joey Tribiani How You Doin Friends

38. To ask them where they are.

Where are you? It starts in 5 minutes!

39. To ask them to take you to the doctor.

I’m so dizzy. Can you drive me?

40. To tell them you’re going to be late.

Bad wreck on 24, just sitting in traffic. Sorry! Be there when I can.

41. To ask your friends if they like the article of clothing you’re considering.

Too much?

42. Because there’s a crisis, and you need them to come to you right this second.

Did you hear what happened? My office. Now.

Related: 8 Reasons Why Texting is Crucial to Business Communication

43. To freak out over that movie you just saw or book you just read.


44. To ask them to cover your shift, project, or assignment.

Can I bribe you to do this for me?

45. To apologize for an event or someone’s behavior.

Hey I’m sorry John’s been so rough on you lately. It’s unacceptable, and I’ll talk to him about it. Don’t take it personally!

46. To check in with the babysitter/nanny/daycare/etc.

[helicopter, smother, shelter, legitimate crisis, paranoia]

Kids Are Dead Tired

47. To network, or see if the person you know knows someone else helpful.

I’m thinking about going into real estate. You wouldn’t happened to know someone whose brain I could pick, would you?

48. To poll a group.

Like when you need to know if pizza or burgers would be better for that house party.

49. To give a group of people an FYI or a heads up.

Hey guys, John’s going through a serious rough patch at home. If he seems off or rude, please don’t take it personally. Just be kind while he’s trying to work through this. Thanks for understanding!

50. To recommend a restaurant.

Do yourself a favor and go to Taco Mamacita! Best tacos in town.

51. To chew them out.

This message has been censored by the FCC.

52. To find the best time for a group event.

What time works for each of you?

Related: 3 Easy Business SMS Strategies to Increase Customer Retention and Value

53. To plan a surprise party.

John’s supposed to get off work about 6, which means he’ll be home around 6:30, which means we need everyone there absolutely no later than 6:15!

54. To order food.

Cheese pizza to go. Make it a large, my good man.

55. To donate to a relief fund.

Like when there’s a natural catastrophe, and you want to do everything you possibly can without leaving your couch.

56. To offer words of encouragement.

John! Killer proposal earlier. I know things aren’t easy right now, but you’re doing great, and I’ll be more than happy to do anything I can for you. Just say the word!

57. To share a link.

Like when you find that next big thing for your business or career.

58. To express your love for tacos.

Is there any way I can get paid in tacos? I need to be paid in tacos.

Aziz Ansari Loves Tacos 1 Aziz Ansari Loves Tacos 2 Aziz Ansari Loves Tacos 3

59. To talk politics.

Excuse me while I stick my foot in my mouth.

60. To schedule your vacation through Airbnb.

I know your place isn’t “pet friendly,” but would you perhaps allow a chinchilla?

61. To ask for a price quote.

About how much would it cost to clean a 3 bed, 2 bath, 1800 sq ft home?

62. To ask them to help you move.

I’ll pay you in tacos!

63.To ask them to grab something while they’re out.

Can you pick up some flour and brown sugar on your way home, please? Thank you!

64. To tell them you love them.

Hey guess what. I love you 🙂

65. To offer counsel during a rough patch.

Hey John, let’s go grab a drink tonight and talk through some of this. I know a quiet place over on the south side. It’ll be good, I promise!

Related: How Much Time Do People Spend on Their Mobile Phones in 2017?

66. To plan a hiking trip.

I’ve already got a two person tent. You wouldn’t happen to have a couple extra hiking poles, would you?

67. To share photos from your awesome hiking trip.

Like that insane view from the top of Mt. Katahdin!

68. To ask for money, or remind someone they’re bill is due.

Hello valued customer! This is just a friendly reminder that your bill is due by the 27th. Have a great day!

69. Because you just got engaged.


70. To announce that you’re pregnant.


71. To tell them to leave you alone.

You can’t sit with us!

Gretchen Weiners You Can't Sit With Us Mean Girls

72. To share stories you’ve overheard.

I hear she does car commercials… In Japan!

73. To ask a club about memberships.

What do the dues look like?

74. Because you don’t want to actually speak to anyone.

Like after a stressful day of work.

75. To ask for help on a project.

Hey John, I think I’ve bitten off a little more than I can chew here. Would you mind helping me out? It would really mean a lot.

76. To share what your kid(s) did this weekend.

Like that adorable thing they said, or the cute picture they drew, or the destruction done to your poor walls with a sharpie.

77. Because you’re in a rush.

Can’t chat, everything okay?

Related: Is Texting Actually 10 Times More Efficient Than Phone Calls?

78. To give live updates of certain events, like childbirth or the big game.

Just made it to the hospital… This kid must be pretty comfortable in there… It’s a boy!

79. To see if they want to grab lunch with you.

It’s Dollar Taco Tuesday at Mojo. You in?

80. To get an update on another family member.

How’s Aunt Myrtle? Any better?

81. To tell them how you really feel about [insert controversial subject matter here].

I have my opinions and they’re definitely factually correct because I believe them!

82. Because whoever you’re trying to reach didn’t answer your call.

Hey, I know you’re busy, just wanted to give you an update on Aunt Myrtle. Give me a shout when you’ve got a few. Love you!

Please Hang Up and Text Me

83. To share fun facts.

Did you know that starfish don’t have brains? That’s so weird!

84. To forward a quote or message from one person to another.

Like when you’ve gotten a good referral and need to share it with the right people.

85. To brainstorm marketing ideas.

I’ve got it! We release two photos. One of the dress colored blue and black. One colored white and gold. Then we ask people what colors they see and make it go viral. This idea’s gold! Or is it blue?

86. To talk about a new relationship.

This one’s different, I swear!

87. To share your love for small furry animals.

My goal in life is to own a chipmunk farm. And I’m only slightly joking.

88. To tell them you’re hungry.

My stomach sounds like the Kraken has awoken.

Related: What’s the Most Popular Form of Communication in 2017? It’s Still Texting

89. To ask for an opinion on anything relevant.

Did you get a chance to look over that last piece? Any thoughts?

90. To check in on your business while you’re out of town.

Update? Everybody still doing their jobs while I’m gone?

91. To claim a project, article pitch, or assignment.

I want the Reagan story!

92. To ask how you should appropriately allocate your investment portfolio.

Do you have any simple suggestions? I’d rather not have to come downtown to meet if I can help it, at least not for the next week or two.

93. To ask for a copy of that file.

Can you make a quick copy for me? Thanks!

94. Because it’s late, and you don’t know if they’re still up.

Like when you have all those thoughts at night that you have to somehow get out before you can rest.

95. To hold a conversation between video game levels or checkpoints.

Everyone has done this at some point.

Text Someone Video Games

96. To freak out about the awesome game going on.


97. To discuss a Craigslist listing.

How new is it? Any damage I can’t see in the photo? I’ll give you $40.

98. To ask your realtor about housing options and ideas.

How much of a price difference are we talking between a neighborhood close to the highway to one several miles away?

99. To tell the school your son’s going to be picked up early today.

Hey gals, I’ll be grabbing Will at 2 for a dentist appointment. It would be awesome if you could make sure he’ll be ready with all his homework and such. Thanks!

100. To ask them for their best email address.

Hey I’ve got a packet for you to look over. What’s the best email to forward it to?

101. To tell them how proud you are of them.

John, I’ve got to say how proud I am of you, and how awesome you’ve been handling this whole situation over the last few weeks. Great job!

Why would you text someone?

This is just the tip of the iceberg for reasons why you might text someone. I’d guarantee there are hundreds more reasons to text someone that you could come up with!

Texting is one of the most versatile things that we do every day. As this list shows, we text for literally any reason you might communicate with anyone about anything.

What do you text for? What could you be texting for?

Related: What Does It Really Mean to Be Mobile Dependent?

How Over 80% of People Are Texting for Business

Text Request People Texting for Business Professional Purposes

People are texting for business all the time! They text to schedule a meeting, to check in with someone, to send a quick reminder, to wish a client a happy birthday, to talk business ideas, even to shore up and grow new business.

We text. It's just what we do. Texting is a natural extension of our own voice, and integrates seamlessly with our day-to-day lives. It's really interesting to look around and see how many people are using their mobile devices, what exactly they're using them for, and how they're communicating with others through them. While individuals embrace these new technologies and use them to benefit their own day-to-day lives, it's a rare occurrence when a business as an entire unit takes advantage of these incredible technologies.

If you're a gym, it's really easy and makes a lot of sense to incorporate one or several fitness apps into what you and your personal trainers do everyday. It completes the customer experience, and probably makes operations more efficient.

If you're an accounting firm, something like Drop Box makes perfect sense, because you and your clients can quickly and easily share important documents with each other, securely, from anywhere.

If you're a school, ebooks are a great tool because there's so many kids who don't have access to (or funds to purchase) books, and ebooks can help remedy that situation.

What does your business use technology for? What technologies do you wish you were using?

Technology is a beautiful thing! Sure, it comes with additional responsibilities, but the benefits when used appropriately are astronomical!

Texting is a technology that we all use. It's a staple of how we communicate. Individuals text for countless reasons every single day. And over 80% of professionals include texting for business in their tool belts to boost their careers. So why is it that only a handful of businesses have started having text conversations as a business unit?

Most businesses are constantly trying to catch up with where they need to be. That's just the way it is. Leaders see a few people do things one way, and eventually they start to do the same with their respective brands.

Texting - for full conversations, not just marketing - hasn't caught up with the mainstream of business communication, but the innovative leaders out there have begun to integrate texting into their professional, business communication as an organizational unit - complete with a clickable text number on their website.

They're using these business text numbers to have full conversations about anything from scheduling appointments to creating leads to closing sales to general communications to friendly reminders - really for every reason you as an individual might text someone. But they're doing it as a unit. They're doing it in a way that's manageable as a whole organization, in a way where they can have five or ten people (or everyone) from the same business texting for that business, and be able to keep tabs on who said what to whom and when.

We use mobile technologies every single day for hundreds of reasons, from leisure to education to communication. Most people text everyday to boost their business. And several businesses as entire units have started to incorporate texting for full conversations into their strategies - with impressive results, I might add. When will you make the jump?