Atracare is a multi-speciality group with an urgent care, primary care, pediatrics, mental health, and lactation departments, so we see all different types of patients at different ages coming through our doors. We’re very focused on our customer service and creating patient-centered experiences—which is where text messaging comes in.
We text patients all our pre-arrival information. Patients can simply open the text and start uploading their registration information. This way, when patients show up, they’re ready to go. We’ll also text for prescription refills, share lab reports, and send reminders via text.
We constantly tell patients, “Hey just text us, and we’ll get you an appointment.” We also encourage our medical staff to text patients. Our medical staff will even introduce themselves over text to the patient for an extra human touch.
Text Requests' templates feature is incredibly customizable and useful for all these communications. Their templates are also a great way to make sure everything we send has been approved with the right message. Our front desk staff stays busy, and the templates help keep them on track with the correct information.
Text Request has transformed how we connect with our patients by providing them with quick access to their providers. Patients love how seamless texting makes appointments. Being able to reach our medical staff directly helps with retention. We’ve developed such a strong rapport with our patients through texting, they’ll text in and ask for our staff by name. This prevents no-shows and increases prescription refills. This has significantly streamlined our workflow, created a more seamless experience, and even reduced our staffing needs.
