Report
Textedly vs Text Request: Business Texting Services Comparison Report
You’re here because you want to find the right SMS platform for your business.
You already know the value of business texting, now you just need to figure out which business texting service, Textedly or Text Request, will give you the most bang for your buck.
Below we’ll cover the strengths and weaknesses of each business SMS solution, including features, pricing, and customer reviews, so you can draw your own conclusions.
What is Textedly?
Textedly is an SMS marketing platform that offers solutions for two-way and bulk text messaging. They were founded in 2015 and have a team of a little under 50.
Textedly Strengths:
Cheap for basic mass texting needs
Simple interface and setup
Good range of integrations for marketing automation
Suits limited usage with a value-for-money option
Textedly Weaknesses:
Higher message volume plans can get expensive
Has fewer advanced product features compared to Text Request
Only includes one user seat, and charges for additional ones
Online reviews suggest weaker customer service experience
What is Text Request?
Text Request is an SMS platform that places an emphasis on custom contact lists, SMS payments, SMS review requests, and SMS marketing campaigns, in addition to two-way and bulk text messaging. They were founded in 2014 and have a team of over 50.
Text Request Strengths:
Strong focus on two-way, conversational texting
Excellent for managing online reviews and customer engagement
Unlimited users on all plans, great for teams
HIPAA compliance option
Has stronger conversational marketing options
Text Request Weaknesses:
Higher starting price
Some key features (like keywords, scheduled messages, API access) are add-ons that increase the total cost
Below we’ll cover more of these points in depth to help you determine which platform is best for your business’s individual needs.
Textedly vs Text Request Features
Capterra users rate key features of Textedly as a 70% fit for their needs, compared to Text Request’s key features receiving an 82% fit rate. Below is an in-depth comparison chart of the available feature from each platform.
Textedly Pricing
Textedly has a somewhat lower entry point. Plans start at $29/month for 600 messages (billed annually). They offer tiered pricing based on message volume, with a range of plans (up to 240,000 messages for $3,599/month).
Textedly Pricing Pros: Affordable at lower message volumes with credit-based pricing.
Textedly Pricing Cons: Significant price jumps between tiers, may become expensive for high volumes, and some essential features are not included in basic plans.
Text Request Pricing
Text Request starts at $59/month for 1,000 texts. Their tiered pricing is based on message volume, but often includes more "dashboards" (text lines) and features as you go up. High-volume plans go up to 250,000 texts for $2,750/month.
Text Request Pricing Pros: Unlimited users and contacts on most plans, more features included in our plans at higher tiers, and no contracts.
Text Request Pricing Cons: Higher starting price, some features like scheduled messages, review management, and keywords are add-ons with additional monthly costs.
Textedly Reviews
Textedly is generally praised for its simple interface, quick setup, and ease of managing campaigns. Reviews also highlight how easy it is to use their platform, but they have significantly less reviews than Text Request, and a small portion of them complain about their customer service
.
Text Request Reviews
Text Request is generally praised for its simple plug-and-play solutions for communication problems. Many reviews highlight their support and dedicated reps, which are available from 8am-8pm EST Monday through Friday and 8am-5pm on Saturdays.
Which platform is best for you?
Textedly is primarily focused on mass text messaging, SMS/MMS marketing, and automated texts. If you are looking for a simple and affordable way to send bulk messages, run marketing campaigns, and automate communications, they are a solid solution for you.
Text Request offers more diverse business texting solutions, emphasizing two-way conversational texting, customer engagement, and integrations with business tools. Businesses that need robust two-way communication, lead generation, customer service, and review management, and SMS marketing tools for multiple users or locations will benefit the most from using Text Request.
