Blue Water Resort has been family-owned since its founding in 1980. In fact, I got involved because my dad (Barron Wilson) had joined as Lodge Manager.
The phrase “once you’re at Blue Water, you’re family” is used a lot around here. I felt that before I even started working here, and I think that’s a big part of why our guests come back year after year.
Customer service is our number one focus, and that’s why we started using Text Request. I went through a lot of callbacks and voicemail with guests trying to confirm information and reservations. It was a hassle, and sometimes resulted in double bookings. Text Request fixed that problem.
Now I just send a text to confirm information, and guests will often text us to schedule their next visits, let us know which other guests are coming with them, etc. We also use Text Request to schedule and plan events around the property. It’s easier for us to coordinate who’s bringing what and when this way.
Text Request has been great for general guest communications, too. If someone’s boat is ready at the marina, for instance, we’ll text them a quick update. Text Request has made my life a lot easier! And much more efficient.