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Case Study

Dallas Plumbing Company

Dallas Plumbing Co. is a family owned plumbing and HVAC company that was established in 1903. Now managed by third and fourth generation family owners, we serve residential and commercial customers in the Dallas/Fort Worth and North Texas areas. We’re a Factory Authorized Carrier Partner Dealer, but also sell and service other brands of heating and air conditioning units.
Location
Dallas, TX
Employees
73
Years In Business
115
Website
dallasplumbing.com
Case Study

My grandfather started the business in 1903. That’s the same year the Wright brothers became “first in flight,” and the year Ford Motor Company was officially incorporated. Dallas Plumbing Company started as just that - a plumbing service run out of Ward Downs’ horse-drawn wagon in Dallas, TX.

As the city grew, so did DPC. We added heating and air services in 1956, and later became a factory authorized dealer for Carrier products. Along the way, we’ve literally helped build the city, and have thoroughly enjoyed being a part of its history for the past 115 years.

My father, Lt. Fred Downs, took over from my grandfather after World War II. I got a business degree from Texas Tech, and started in the family business after graduation. In 1981, I became the third generation owner of Dallas Plumbing Company, and I'm happy to have my siblings in management with me.

A lot has happened with the company just in my time, but our goal is and has been to provide exceptional, experienced services and products to all our customers. We’re proud of our A+ rating with the Better Business Bureau, and always guarantee our work 100%. We’ve also received the Angie’s List Super Service Award and the Consumers Choice Award.

As technology has improved, so have we. That goes for the products and services we offer, and for how we communicate with customers. We noticed our customers relied on phone calls less and less, and used text messages more and more. So we started using Text Request to connect with them.

We have thousands of customers and dozens of technicians servicing them. We use Text Request to schedule and confirm appointments every day, as well as to get updates from technicians on their progress throughout the day. We also use it on our website to bring in new customers.

Text Request helps us run smoother and keep up with more people. That’s important, because we plan to continue our tradition of integrity, professionalism, and value for many years to come.

John Downs
Owner & President

I was born and raised in Dallas, TX. I graduated with a business degree from Texas Tech, and then joined the family trade. In 1981, I took over as the third generation owner and president of DPC.

Fun Facts:
  • We’ve been family owned and operated for four generations
  • We were one of the original plumbing contractors for the State Fair of Texas
  • The Dallas Morning News has Featured us as one of the oldest continuously family owned companies in Dallas
  • We’ve received the Angie’s List Super Service Award and the Consumers Choice Award
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