Help Scout Integration
Texting for your help desk
Sync contacts and conversations to improve customer support through text messaging.
Make your customer support world class
Customer Sync pulls Help Scout contacts into Text Request, so you can support them through text.
Text Request conversations will appear in Help Scout for all overlapping contacts.
Text Directly from Help Scout
Use our Chrome Extension to text contacts inside Help Scout, and keep all conversations in one place.
Use Text Request’s SMS integration with Help Scout to:
Add texting into your customer service communications
Provide world class customer support
Send and receive SMS and MMS messages to make support more effective
Text directly out of your Help Scout account
Give your team the #1 channel for customer service and support—text messaging—so you can connect with customers like never before, and leave them happier.
Categories: Customer Service
Pairs with: Chrome Extension, SMS Chat
Text Request: Active Text Request account Starter plan and above
Help Scout: Active Help Scout account, Standard plan and above