SMS for Service: Create Client Centered Experiences

Stellar client experiences mean more word-of-mouth marketing, which means more foot traffic, which also means more revenue. Here’s how SMS can help.

1. Be Readily Available

Clients want to interact with you whenever it’s best for them.

Text messaging gives them that power. Even when you’re not immediately available, autoresponses like these can direct clients to take a helpful next step:

"Thanks for contacting [business]. Someone will respond to you as soon as our office hours resume at 8 am tomorrow: [link] Use that link to submit a help request in the meantime."

You can even add SMS Chat to your website—a widget that lets people text you directly from your homepage—so new clients know exactly how to reach you the moment they find you.

2. Save Time with Templates

Use saved messages to meet your clients’ most common needs.

Templates, or saved messages, help you respond to your clients’ most frequently asked questions ASAP. Clients will love receiving fast responses when they need you. This also helps you keep communication consistent across your team.

Clients have come to expect fast responses, which is why they’re texting you in the first place.

3. Text on the Go

Business texting mobile apps keep you connected to customers.

Work takes you away from your desk, but you still need to be available for customers who reach out. Mobile apps enable that while keeping a boundary between your professional and personal texts.

This means faster responses, more solutions, and an increase in happy customers who champion your business with word-of-mouth marketing.

Want to dive deeper? Check out our guide on how to write text messages customers love.