SMS Upsells: Generate Revenue with Text Offers

Getting the products that best fit your customers’ needs in front of them is key to closing more sales and increasing revenue.

Here’s how to do that with SMS.

1. Split by Interest

Know who needs what.

Split up contacts by their interests, then use those segments to strategically upsell.

Text Request has a Contact Group feature to organize your contacts by things like:

The type of service or product they typically purchase the most
Seasonal events or offers they participate in
Where they are in your sales funnel (prospect vs. subscriber)

2. Foster Relationships

Share info and invite conversations, so upsells feel personal.

It’s tough to gauge when to upsell, unless you're creating conversations like:

Inviting feedback on how your product or service is working
Educational content to improve the customer’s experience
Celebrating milestones, including business goals or a customer anniversary

Regular communication keeps you top-of-mind, so your upsells feel natural later.

3. Text Opportunities

Text people directly with your upsell.

A direct message from your reps feels way more personal than an email marketing campaign, plus you know the prospect will see your offer. Something like:

"Thanks for choosing Greenwise Lawn Care for your landscaping. Did you know we also offer pest control: greenwise.com/pest Use that link to schedule a day for our techs to visit."

You’ll see the best results when the offer is upfront, clear on its value, and provides a next step on how to get started.

Want to dive deeper? Check out our guide, 7 Steps to Closing More Sales with Business Text Messaging.