Privacy Policy

  1. Web Site Covered This Privacy Statement covers the information practices of and Text Request will be referred to as TR for this document. TR takes your right to privacy seriously, and we wish for you to feel comfortable using our services. This privacy policy concerns information that may be collected by the Site, Software, Device, or other aspect of the Services (as defined in the Terms of Use applicable to you). This policy does not apply to other entities that are not owned or controlled by TR, nor does it apply to persons that are not employees or agents of TR, or that are not under TR control. This Privacy Policy is incorporated by reference into the TR Terms of Use that are applicable to you depending on your method of registration with TR. TR expects you will take time to read, and will abide by, the Terms of Use that are applicable to you. If you do not agree to the TR Terms of Use, Acceptable Use Policy and Privacy Policy, you must refrain from using the TR Service.

  2. Information Collected TR offers a variety of services that are collectively referred to as the “Services.” TR collects information from individuals who visit the Company’s Web site (“Visitors”) and individuals who register to use the Services (“Customers”). When expressing an interest in obtaining additional information about the Services or registering to use the Services, TR requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, TR requires you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). TR may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data About TR Customers.” As you navigate the Company’s Web site, TR may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web site (such as the Web pages viewed and the links clicked).

  3. Use of Information Collected The Company uses Data About TR Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services. The Company may also use Data About TR Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company and its partners, such as information about promotions or events. TR uses credit card information solely to check the financial qualifications of prospective Customers and to collect payment for the Services. TR uses Web Site Navigational Information to operate and improve the Company’s Web site. The Company may also use Web Site Navigational Information alone or in combination with Data About TR Customers to provide personalized information about the Company.

  4. Web Site Navigational Information TR uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web site (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information that may be collected on the Company’s Web site and how this information may be used.

    Cookies - TR uses cookies to make interactions with the Company’s Web site easy and meaningful. When you visit the Company’s Web site, TR servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognize your Web browser. Unless you choose to identify yourself to TR, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Me” or a “30 Day Free Trial” Web form), you remain anonymous to the Company. TR uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. If you have chosen to identify yourself to TR, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Services, a session cookie containing an encrypted, unique identifier that is tied to your account is placed your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests. Session cookies are required to use the Services. TR uses persistent cookies that only the Company can read and use to identify browsers that have previously visited the Company’s Web site. When you purchase the Services or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web site, but you will not be able to successfully use the Services. TR may use information from session and persistent cookies in combination with Data About TR Customers to provide you with information about the Company and the Services.

    Web Beacons - TR uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web site and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, TR may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web site. TR uses Web beacons to operate and improve the Company’s Web site and email communications. TR may use information from Web beacons in combination with Data About TR Customers to provide you with information about the Company and the Services.

    Flash Cookies - TR may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on our site to personalize your visit. Third parties, with whom the Company partners to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies.

    IP Addresses - When you visit TR’s Web site, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, TR uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web site.

    Third Party Cookies - From time-to-time, TR engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web site. TR may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it. TR may also contract with third-party advertising networks that collect IP addresses and other Web Site Navigational Information on the Company’s Web site and emails and on third-party Web sites. Ad networks follow your online activities over time by collecting Web Site Navigational Information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other Web sites. This process also helps us manage and track the effectiveness of our marketing efforts.

  5. Public Forums, Refer a Friend, and Customer Testimonials TR may provide bulletin boards, blogs, or chat rooms on the Company’s Web site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. TR is not responsible for the personal information you choose to submit in these forums. TR may post a list of Customers and testimonials on the Company’s Web site that contain information such as Customer names and titles. TR obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.

  6. Sharing of Information Collected TR may share Data About TR Customers with the Company’s service providers so that these service providers can contact Customers and Visitors who have provided contact information on our behalf. TR may also share Data About TR Customers with the Company’s service providers to ensure the quality of information provided. Unless described in this privacy statement, TR does not share, sell, or rent, any information provided with third parties for their promotional purposes. From time to time, TR may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from TR, the Company may share Data About TR Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). TR has incorporated integrations with other partner platforms. TR may share Customer email addresses with partner platforms in order to identify mutual customers. TR does not control our business partners’ use of the Data About TR Customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service. TR uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf. TR reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

  7. International Transfer of Information Collected To facilitate TR global operations, the Company may transfer and access Data About TR Customers from around the world, including the United States. This Privacy Statement shall apply even if TR transfers Data About TR Customers to other countries.

  8. Communications Preferences TR offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to Customers cannot opt out of receiving transactional emails related to their account with TR or the Services.

  9. Correcting and Updating Your Information Customers may update or change their registration information by logging in to their accounts at Requests to access, change, or delete your information will be handled within 30 days.

  10. Security TR uses appropriate administrative, technical, and physical security measures to protect Data about TR Customers. All TR Data is encrypted at rest. All Data is encrypted in transit to and from our SMS and MMS aggregation partners.

  11. Changes to this Privacy Statement TR reserves the right to change this Privacy Statement at any time.

  12. Contacting Us If you have questions or complaints regarding our Privacy Statement or practices, please contact us by mail. If you are located in the U.S. or Canada, our mailing address is Text Request, LLC., 417 Market St, Suite 201, Chattanooga, TN 37402. You may also contact us at

Last Updated: 6/22/2021