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Queuniversity

Text Request user guides and help docs

Account
Manage Your Account Billing and Usage
Monitor your account’s usage, update billing info, manage invoices, and change your account plan.
How to Add and Delete Text Numbers
Add Text Numbers to your account, learn how to get the most out of each.
Differences in User Permissions Levels
Learn about Text Request’s 3 different user permissions levels, and see which is best for each of your users.
When to Change Your Account Plan
Best practices for upgrading or downgrading your account. See how to get the most bang for your buck.
How to Change Your Password
Learn how to change and reset your password as needed.
Creating and Sending Custom Signatures
Learn how to create individual signatures and attach them to messages.
How to Create and Pull Tag Reports
Learn how to create and pull reports on tagged messages within Text Request.
Using Click-to-Text on Your Website, More
Learn how "Click-to-Text" can bring you more value, how to integrate it with your website, and more.
Basics
Intro to Messages (Text Request Main Dashboard)
Learn the basics of the Messages menu, your main dashboard, through this introductory guide.
Create and Send Individual Messages
Send texts to one person at a time, get recommendations on what to send them.
Send and Manage Group Messages
Learn how to send group messages, and how to handle the responses.
Switching Between Text Numbers
Move between multiple text numbers under one account, access different Queues, and update your Settings.
How to Add, Edit, and Delete Users
Learn how to create users under your account and customize their settings.
What Do Message Status Icons Mean?
Keep track of your messages and get status updates in real-time.
Contacts
Add, Edit, Delete, or Archive Contacts
Learn how to add, edit, delete, and archive individual contacts within Text Request.
Add and Remove Group Contacts
Learn how to add contacts to groups, edit group lists, and remove contacts from groups.
How to Create and Delete Groups
Learn how to create saved contact groups, and how to delete them, in your Text Request account.
How to Import and Export Contacts
Learn how to import contacts into your Address Book or existing Groups, and how to export contacts.
How to Filter and Search for Contacts
Learn how to filter contacts by type, and how to search contacts in your Text Request Address Book.
Settings
How to Create and Use Autoresponses
Automatically respond to inbound messages, and create schedules for these autoresponses as needed.
New Message Email Notifications
Learn how to get email notifications each time someone sends you a new text message.
How and When to Use Escalation
Automatically forward messages from Text Request to a cell phone, at a time that works for you.
How to Create and Use Keywords
Send preset messages to keyword subscribers. Build lists automatically to update contacts easily.
How to Create and Use Message Tags
Learn how to create and use message tags, along with recommendations from the creators.
How to Create and Use Saved Responses
Create saved responses (canned messages) to save time on common communications.
How to Enable and Disable Voice Greeting
Learn how to activate your voice greeting inside Text Request, what it does, and best practices for using it.
Turn Sound Notifications On, Off
Toggle sound notifications on and off as needed for each user.
Change Message Views and Filters
Follow this quick guide to change how messages are displayed and sorted in your account.
Additional
Chrome Extension: The Complete Guide
Learn how to text from any web page - including your email or CRM - using our Chrome extension.
Text Request Queuniversity FAQ
Get answers to the questions most frequently asked by Text Request users.
Different Types of Text Numbers
Learn the differences between types of text numbers, along with which is best for your situation.
SMS 101: Guide to Business Texting
Learn the technical and compliance sides of business texting, along with best practices for successful texting.
How to Create Image, Document Links
Learn how to convert images, PDFs, and more into URLs for text messages.
Quick Tips Videos
There are a lot of way to use Text Request - here are some tips on things you might not have thought of.
SMS Chat User Guide
Get step-by-step tips for adding SMS Chat to your site and increasing website engagement while staying on brand.
Mobile App User Guide
Learn how to start using our iOS or Android app and take Text Request with you wherever you go.
Integrate Text Request through Zapier
Connect Text Request with 1,400+ online apps to sync messages, contacts, and more.