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Text Request user guides and help docs

Account
Monitor your account’s usage, update billing info, manage invoices, and change your account plan.
Add Text Numbers to your account, learn how to get the most out of each.
Learn about Text Request’s 3 different user permissions levels, and see which is best for each of your users.
Best practices for upgrading or downgrading your account. See how to get the most bang for your buck.
Learn how to change and reset your password as needed.
Learn how to create individual signatures and attach them to messages.
Learn how to create and pull reports on tagged messages within Text Request.
Learn how "Click-to-Text" can bring you more value, how to integrate it with your website, and more.
Basics
Learn the basics of the Messages menu, your main dashboard, through this introductory guide.
Send texts to one person at a time, get recommendations on what to send them.
Learn how to send group messages, and how to handle the responses.
Move between multiple text numbers under one account, access different Queues, and update your Settings.
Learn how to create users under your account and customize their settings.
Keep track of your messages and get status updates in real-time.
Contacts
Learn how to add, edit, delete, and archive individual contacts within Text Request.
Learn how to add contacts to groups, edit group lists, and remove contacts from groups.
Learn how to create saved contact groups, and how to delete them, in your Text Request account.
Learn how to import contacts into your Address Book or existing Groups, and how to export contacts.
Learn how to filter contacts by type, and how to search contacts in your Text Request Address Book.
Settings
Automatically respond to inbound messages, and create schedules for these autoresponses as needed.
Learn how to get email notifications each time someone sends you a new text message.
Automatically forward messages from Text Request to a cell phone, at a time that works for you.
Send preset messages to keyword subscribers. Build lists automatically to update contacts easily.
Learn how to create and use message tags, along with recommendations from the creators.
Create saved responses (canned messages) to save time on common communications.
Learn how to activate your voice greeting inside Text Request, what it does, and best practices for using it.
Toggle sound notifications on and off as needed for each user.
Additional
Learn how to text from any web page - including your email or CRM - using our Chrome extension.
Get answers to the questions most frequently asked by Text Request users.
Learn the differences between types of text numbers, along with which is best for your situation.
Learn the technical and compliance sides of business texting, along with best practices for successful texting.
Learn how to convert images, PDFs, and more into URLs for text messages.
There are a lot of way to use Text Request - here are some tips on things you might not have thought of.