What Are Message Status Icons and What Do They Mean?
It’s helpful to know what happens with your messages after you hit Send. Our message status icons help you track each message to know whether it made it to the contact.
These icons appear in the bottom right corner of all sent messages. Below we’ll cover what each icon means, and more.
How does Text Request know the status of your message?
Messages go from Text Request through a mobile carrier to your contact. We don’t track what happens between the mobile carrier and the contact, but the carrier almost always gives us a status update. Our message status icons tell you what the carrier told us.
Below are all the message status icons you might encounter, and what they mean.
This tells you that your message was sent, but that the mobile carrier hasn't given us a status update.
This means the carrier has delivered your message to your contact. It does not mean the contact has seen or read your message. (That can only be tracked with app-to-app messaging, like within WhatsApp or iMessage, not with SMS. For more details, view our SMS 101 page.)
This means the carrier could not deliver your message to the contact for one of the reasons listed below. You can hover over a message’s Undelivered icon to see the reason.
The carrier could not reach the number you tried to text, most likely because that number is inactive. Basically, the carrier took your message to the front door, but no one was home to receive it.
Confirm that you sent your message to the right number, and if you get the same error, try calling the number to see if it is indeed inactive.
Your text number has either been blocked by the contact, or “blacklisted” by the carrier. “Blacklisted” means your number raised too many red flags (such as by sending spam messages), and has been blocked.
If your number is blacklisted by a mobile carrier (e.g. Verizon, AT&T, etc.) you will not be able to send messages to any number in their network. At this point, it’s time to get a new number for texting.
This means we could not find the right carrier to send your message to. Sometimes old numbers get trashed, so it’s best to confirm you’re texting an up-to-date number.
Other times a number will fall into limbo for a few days when switching between carriers (e.g. if your recipient is moving their number from Verizon to Sprint). In this case, you might need to wait a day or two before texting them again.
You texted a landline number that cannot receive texts. You should recommend Text Request's landline texting to them. 😉
Your message was filtered as spam. Every carrier’s filters are different, so it’s difficult to say exactly what happened, but here are a few things to consider.
- Sending the same message to too many people is a red flag.
- Sending a shortened link is another.
- One or two filtered messages here and there isn’t terrible, but too many filtered messages could get your number “blacklisted” (see Blocked above).
For more details, view our SMS 101 guide.
Your message could not be delivered to this contact, because they have previously opted out of receiving messages from you. I.e. they've replied STOP to one of your messages.
Contacts can opt back into receiving messages from you by texting in START. For more details, see the STOP Messages section of our SMS 101 guide.
The carrier could not deliver your message, but won’t tell us why. Usually, this means your message was filtered, but sometimes even the carrier isn’t sure what happened.