How to Create and Send Custom Signatures
In Text Request, you can create custom signatures to include at the end of any messages you send, just like with email.
Each user can create as many custom signatures as they want. You can choose to have a default signature go out with every message, select a different signature to send with each message, or choose not to include a signature at all.
Below are steps to create your own custom signatures, and recommendations on how to best use them.
How to Create a Custom Signature
- Open your user profile, which is the circle icon in the top right corner of the dashboard.
- Click the Edit Profile button.
- Under the Preferences tab, click the Add Signature button.
- Enter whatever you’d like your signature to be.
- Be sure to click Submit when you’re done to save it!
- Repeat steps 2-4 until you’ve created all the signatures you want. You can delete or update these signatures at any time.
- Select which signature you want to be your default. This is the one you’ll send more often than not.
- If you want your default signature included with every message you send, check the Auto Add Signature to All Messages box.
How To Send a Custom Signature
- Click either the Compose message or New Group Message button, depending on whether you want to send an individual or group message.
- Click Show additional options.
- Check the Include auto-signature checkbox of your Compose a Message box. If you’ve chosen to add your default signature to every message (under the Auto Signature tab of your My Profile), this box will already be checked. Your signature will be included in the message’s character counter. If you’d like to use a different signature than the default, select that signature from the signature dropdown menu.
- When you’re ready, choose to whether to send your message now or to schedule it, and click the green Send/Schedule button.
Best Practices for Sending Signatures
Our text message signatures are similar to email signatures, but they should be used differently, because texts come with a different set of expectations.
Texts are short, and generally meant to be concise. A text message signature should reflect that.
For instance, a good text signature would be “- John.” If it’s the first time you’ve ever texted that contact, you might want to use “- John @ [Company Name].” There are 2 reasons to keep signatures shorter like this.
They know who you are.
If you’re having a text conversation with someone, they know who you are. After the first message, they either know you personally, or know your company. You might even already be a saved contact in their phone!
You don’t need to tell them who you are with every message you send. Also, they’re already in a conversation with you, so there’s no need to include other ways to contact you until they ask for it.
One exception is if you’re a big company without dedicated account reps. In this case, it can be helpful to include your name so customers know the individual they’re talking to.
For instance, Carrie might handle one conversation with a customer, and Sarah might handle a different conversation with the same customer a few days later. It can be helpful to let the customer know who they're talking to.
Character count matters.
One SMS text can hold up to 160 characters. The longer your signature, the more texts you’ll have to pay for to send your signature. View our SMS 101 guide for more details.
Good Signature Examples
- John at WWE
- Wendy @ WP Lifeguards
Bad Signature Examples
- John Cena, Pro Wrestler, Actor, Make a Wish Hero @JohnCena 310-550-4000 “You Can’t See Me”
- Wendy Peffercorn, Wendy Peffercorn Lifeguard Services, 1691 Gramercy Ave., Ogden, UT (803) 629-8253 Open daily 12-6pm