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Scheduled Messages: Create Text Reminders to Keep Revenue Flowing
You're not always at your desk when you need to send customers reminders.
Here's how to schedule texts in advance to keep work and revenue chugging along.
Scheduled Messages Mini Guide
Scheduled Messages is a Text Request feature that lets you simply and effectively type a message now and schedule it to send at a later time or date.
To schedule an individual message in advance:
Select the "Compose Message" button in the top right corner
Enter the contact and message you want to send
Select the clock icon, and set the date and time you want the message to send
Select "Set Schedule"
Select “Schedule”
If you schedule a message, you can edit the recipient, the message itself, any attachments, and the scheduled time before it is sent.
Read our in-depth scheduled messages guide.
Scheduled Messages in Action
Ziebart provides aftermarket automotive services to keep vehicles looking like new. Their workflow is drastically slowed if customers aren't ready to pick their vehicles up from services, which is why they started scheduling text reminders.
Customers now receive texts when they schedule appointments, as well as 24 hours before their appointment. Ziebart also schedules text reminders for annual maintenance. A customer will come in and get their car serviced, then they’ll get a text when it’s ready for pickup.
Customers love the convenience of instant notifications and reminders, and Ziebart loves being able to connect and communicate with customers instantaneously.
Read the full Ziebart case study here.
