SMS for Service: Cut Out Phone Calls with Texts

Customers not answering your calls? That keeps your day from moving forward. Here’s how to permanently close that communication gap with text messaging.

1. Get Work Done

Keep the gears of your communication greased with text messaging.

Some tasks can’t be completed until you hear back from the customer. Text them to approve quotes, share required paperwork, check in on their experience, book appointments—whatever you need!

Compare the instant responses from texting with leaving voicemail that may never be heard, and it’s clear which option is better for your bottom line.

2. Tap Everyone Once

Get customers to take action with messages that are actually seen.

Forget calling one person at a time. Mass Texting allows you to reach everyone at once for promotions, updates, reminders, and more. Replies come back to you, not the group, so you can handle questions on an individual basis.

Image how much time you’ll save by texting 50 people—or a thousand!—instead of calling. No more going from voicemail to voicemail. Just immediate results.

3. Speed Up Support

Provide better solutions by getting to the problem faster.

Best-in-class customer service comes down to speed—not a game of phone tag. Your support team can get the info they need from customers to solve problems in the blink of an eye with text messaging.

You’ll also see an increase in reviews and referrals, because the customer experience it creates is that much better. We see it happen all the time.

Want to dive deeper? Check out the way better way to reach your customers.