SMS Customer Service
Create the experiences customers want.
Text messaging software to provide best in class customer service and support through SMS.
SMS Customer Service
Create the experiences customers want.
Text messaging software to provide best in class customer service and support through SMS.
Why SMS for Service
Customer service is the #1 use for business texting. Here’s why.
Provide the service customers actually want.
Customers hate calling.
They’d rather text you for service and support. Meet them where they are, and create top tier experiences.You aren’t available 24/7.
Let people text you on their time, send SMS autoresponses, and follow-up as you’re able. Or use our mobile apps to text anytime, anywhere.Handle 10x more conversations.
One rep can handle multiple SMS conversations at a time, but only one phone call. Texting is more efficient.Stand out from competitors.
Provide better customer experiences that help you win, keep, and upsell more customers.SMS Features for Service
Team-friendly tools to make customer service a breeze.
Landline, VOIP Texting.
Text from your existing landline, VOIP, or toll-free numbers. Manage multiple text lines under one account, and share dashboards with multiple users.SMS Chat.
Start customer service conversations from your website with our chat widget for text messaging.Autoresponder.
Immediately respond to customer inquiries to let them know you got their message and that you’ll respond as soon as you’re able.Mobile Apps.
Handle customer conversations wherever work takes you. Available for iOS and Android.Chrome Extension.
Get new message notifications and provide SMS customer service without keeping Text Request open in another tab.Message Templates.
Answering common questions? Type it once, save it, and reuse it to save time and keep communications consistent across employees.How to Text for Service
Texting fits into every aspect of customer service communications.
Texting for top tier service.
Inbound questions.
Let customers text you directly for questions and concerns instead of calling or emailing.Outbound updates.
Text customers individually or all at once for updates and other service needs.Conversations.
All texting in Text Request is two-way and conversational. For customers, it’ll be just like texting with friends. For you, a powerful tool in your belt.Operations.
Instead of calling and leaving voicemail no one hears, just send a text to streamline your operations.Customer Service Resources
Communicate with customers better than ever.
NEXT STEPS
Save time while creating great customer experiences.
“
Text Request as a whole has been a godsend… The communication is so much quicker and in one place. Text is just what people expect now.”
Todd Rich, Franchise Owner
Maid Brigade Northern Nevada