Customer Service
Create experiences customers want.
Text messaging for your help desk to provide best-in-class customer service and support.
Customer Service
Create experiences customers want.
Text messaging for your help desk to provide best-in-class customer service and support.
Take Back Time
The average rep can handle 10x more text conversations than phone calls. How great would that be?
Texting for top tier service.
Inbound questions.
Let customers text you directly for questions and concerns instead of calling or emailing.Outbound updates.
Text customers individually or all at once for updates and other service needs. Rest assured knowing they got your message.Conversations.
All Text Request messaging is two-way and conversational. For customers, it’s like texting with friends. For you, a powerful tool in your belt.Operations.
Instead of calling and leaving voicemail no one hears, just send a text to streamline your operations.Everywhere You Work
Connect with customers anytime, anywhere using our online software, mobile apps, and more.
Text as a unified team.
Multi-User Dashboards.
Have your whole team texting from a shared screen, with Signatures, Typing Alerts, Templates, and other features to stay in sync.Landline, VOIP Texting.
Text from your office landline, VOIP, or toll-free numbers. Manage multiple text lines under one account.SMS Chat.
A widget to let customers text you straight from your website. Your responses go to that contact’s cell phone.Mobile Apps.
Connect with customers wherever work takes you.Chrome Extension.
Like a no-code integration for your help desk and other software.Customer Service Resources
Communicate with customers better than ever.
NEXT STEPS
Save time while creating great customer experiences
“
Text Request as a whole has been a godsend… The communication is so much quicker and in one place. Text is just what people expect now.”
Todd Rich, Franchise Owner
Maid Brigade Northern Nevada