CASE STUDY

Bendell Law Firm

OVERVIEW

Most of my clients don’t even check their emails until the end of the day, but they’ll check their texts hourly.

Industries
Legal
Use Case
Lead Generation
Features
SMS Chat

Consumers are all about their smartphones now. It’s the one thing they keep on them at all times.

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CHALLENGE

I needed to maintain close communications with my clients to help them best reach their goals.

I’m a sole practitioner devoted to litigation, and I primarily represent clients who get into accidents due to the negligence of other people or companies. I need to maintain close communications with clients to help them best reach their goals, so texting was an obvious go-to for me. People now look for lawyers on their cell phones and want to have the option to text them. I knew that if I wanted to draw in more leads, I needed to find a texting solution like Text Request.

APPROACH

Text Request’s SMS Chat gives potential clients a way to contact me directly from my website.

I tried many different texting tools, but didn’t feel like any of them were user-friendly. Text Request stood out because it was so simple and straightforward. I intuitively could figure out how things worked without any help, but still had the option to get training if needed. 

I love that Text Request’s SMS Chat gives potential clients a way to contact me directly from my website. I also enjoy being able to use Text Request from both my phone and desktop. The mobile app is a great tool to have during a trial. If I happen to need something from one of my assistants, I can text them instead of making a phone call and annoying the judge.

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Texting is a great tool for lawyers, especially in litigation. You have to be able to reach clients fast when you discover you need something for a case, and Text Request makes that possible.”
Jim Bendell, Sole Practitioner
Bendell Law Firm
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RESULTS

My clients and I get so much more work done by collaborating over text.

We get so much more work done by collaborating over text. Many people would much rather do that than draft an email or play phone tag. Most of my clients don’t even check their emails until the end of the day, but they’ll check their texts hourly. Texting is a great tool for lawyers, especially in litigation. You have to be able to reach clients fast when you discover you need something for a case, and Text Request makes that possible.

NEXT STEPS

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