COATS provides end-to-end software solutions built specifically for the staffing industry. Qualified candidates are much harder to find now, and when clients finally get one, clients want to be able to reach them immediately before competitors do. This is where text messaging comes in.
We previously offered an integration with Outlook that enabled our clients to send text messages, but it wasn’t optimal because any replies would come back into Outlook without proper identifiers. We needed a better solution to help our clients properly manage replies to their texts. Text Request stood out to us because they specialize in business texting, and it shows in how organized their user interface is.
Our integration with Text Request allows clients to create a template, fill in the job requirements, then mass text anyone who fits those requirements about the job opening within seconds. If clients have multiple branch offices, each branch can get their own API key and phone number for texting. There’s also a mobile app and Chrome extension, so your client’s team can text the way they prefer.
Whenever clients have a new job order, it’s as easy as searching for the role they need to fill, seeing which employees are available, then hitting send. Clients can even choose which phone number the text comes from, plus include any attachments as needed. Any replies to mass texts instantly become one-on-one conversations inside our client’s Text Request dashboard, so clients can respond to questions on an individual basis.
Who doesn’t have a phone in their hands these days? 90% of texts are read within 30 minutes of being sent. Texting is also so much easier than picking up the phone or writing emails, especially if clients need to send a last-minute notification about changes or delays. Our current staffing clients who start texting their job applicants never go back, and we’re sure you’ll be the same.
