CASE STUDY

Ronald McDonald House Charities of Greater Chattanooga

OVERVIEW

We wouldn’t be able to run our programs without volunteers, which is why we use Text Request to schedule their shifts.

Industries
Nonprofit
Use Case
Scheduling
Features
Group Messaging

Our team needs to be able to reach all our volunteers at once.

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CHALLENGE

We have over 1,600 contacts we need to regularly connect with.

Our volunteers are the heartbeat of Ronald McDonald House. We have over 600 on our list to staff the front desk, and almost 1,000 on our list to help with events. That's a ton of people we constantly need to connect with. Without these volunteers we wouldn’t be able to run our programs and events, and that’s why we use Text Request to schedule their shifts.

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APPROACH

We’re able to bring everyone together.

Our volunteer coordinator can text volunteers to fill empty shift slots anywhere at any time, and typically get a response within 90 seconds. If the volunteers have questions, she can also shoot them a helpful link or picture of where they need to meet. Since we have four different programs that don’t always take place in the house, it’s incredibly helpful to have a communication system like Text Request that brings everyone together.

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Our volunteer coordinator can text volunteers to fill empty shift slots and typically get a response within 90 seconds.”
Bethany Ramsey, Communications Coordinator
Ronald McDonald House Charities of Greater Chattanooga
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RESULTS

Text Request keeps our volunteers in the loop.

We regularly send texts from our CEO to our volunteers thanking them for all they do. Text Request makes that an easy thing to do, but the 30 seconds it takes means the entire world to all our volunteers. We want them to feel like they’re part of our family at the Ronald McDonald House, and Text Request fast communication helps us do just that by always keeping them in the loop.

NEXT STEPS

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