CASE STUDY

Housing Channel

OVERVIEW

Text Request has allowed our office to join the 21st century.

Industries
Nonprofit
Features
Conversations

When we can effectively reach clients, our mission is furthered.

CHALLENGE

Our team needed a way to empower homeowners on a personal level.

Housing Channel is a non-profit organization dedicated to making the American dream of homeownership a reality for low and moderate-income families. Our goal is to help people build wealth through homeownership. We provide financial assistance as often as we can, but we focus on educating and empowering homeowners to lift up their own neighborhoods. That’s where Text Request helps us.

APPROACH

We send texts to remind clients about classes and to schedule meetings.

Our counseling department conducts bi-monthly Homebuyer Orientation Classes, as well as lots of one-on-one meetings. We send texts to remind clients of classes and to schedule these meetings. We’ve found this works better than emailing or even calling. Not everyone reads an email or answers the phone, but they do look at texts.

donna-vanness-housing-channel-headshot
Texting works better than emailing or calling. Not everyone reads an email or answers the phone, but they do look at texts.”
Donna VanNess, President
Housing Channel

RESULTS

Text Request helps us engage more people in our community better.

Text Request has allowed our office to join the 21st century. It helps us engage more people in our community better, which ultimately furthers our mission.

NEXT STEPS

See how we'll help you ignite customer engagement.