CASE STUDY

Just Between Friends

OVERVIEW

People don’t always check their emails, but I know they open texts.

Industries
Nonprofit

Once the time arrives, our seasonal event needs to get the word out quickly.

CHALLENGE

I wanted to manage messages from my desktop, and not my personal phone.

Just Between Friends is a seasonal children's and maternity consignment company. We host two events every year, and a little over 700 parents participate as consigners. I used to make phone calls to remind consignors about the event, but then I was stuck responding to hundreds of people on my personal number. It got so chaotic, I started looking for a new phone line. That’s when I found Text Request.

APPROACH

We text last minute updates, shift opportunities, and reminders.

Once the time arrives, our seasonal event needs to get the word out quickly—and Text Request lets us do just that. We primarily use it to send texts to consignors about last minute updates, shift opportunities, and reminders. People don’t always check their emails, but I know they get my texts because everyone keeps their phone on them.

stacy-ervin-just-between-friends-headshot
Text Request makes dealing with hundreds of contacts manageable. It’s so much more time efficient and affordable than making phone calls.”
Stacy Ervin, Owner & Event Planner
Just Between Friends Chattanooga

RESULTS

No more checking voicemails or scrambling on my personal phone.

Text Request makes dealing with hundreds of contacts manageable. I can tap all of my helpers and consignors with one group text, and respond to any questions from my desktop. No more checking voicemails or scrambling on my personal phone. Text Request is so much more time-efficient and affordable.

NEXT STEPS

See how we'll help you ignite customer engagement.