CASE STUDY

Two Men and a Truck

OVERVIEW

Text Request is user friendly, and it allows us to help our customers faster.

Industries
Movers
Use Case
Lead Generation
Features
Conversations

We needed a faster way to respond to the customers who reach out to us for estimates every day.

CHALLENGE

It’s hard to follow up over the phone when our customers are at work or with their kids.

Two Men and a Truck was started in the early 80’s by a single mom and her two sons. We help our customers with everything, from packing to unloading, and we take pride in making annual donations of more than $3 million across our franchise to different groups of people in need. We have so many customers reach out to us for quotes and estimates every day, but it’s hard to follow up over the phone to work out details and close deals when our customers are at work or with their kids. That’s why Text Request is a huge part of sales at our Chattanooga office.

APPROACH

It takes one quick text to follow up on quotes and estimates.

Being able to send customers a quick text to ask them when they’re available, or if they still need more time to review an estimate, really helps us do what’s best for them. We’re also able to immediately let them know when we have discounts and promotions with group texts.

katherine-mercer-two-men-and-a-truck-headshot
Being able to send customers a quick text to ask them when they’re available, or if they still need more time to review an estimate, really helps us do what’s best for them.”
Katherine Mercer, Sales & Marketing Leader
Two Men and a Truck Chattanooga

RESULTS

Text Request’s ease of use streamlines our estimate review process.

My favorite feature of Text Request is the ease of use. When I log in, everything is right there and ready for me to use. It’s not complicated at all, and I never feel like I’m staring at numbers with no clue what to do. Everything from the customer’s name, to the time the text was sent, is clear and easy to locate. Text Request is user-friendly, and it allows us to help our customers faster.

NEXT STEPS

See how we'll help you ignite customer engagement.