We needed a faster way to respond to the customers who reach out to us for estimates every day.
Two Men and a Truck was started in the early 80’s by a single mom and her two sons. We help our customers with everything, from packing to unloading, and we take pride in making annual donations of more than $3 million across our franchise to different groups of people in need. We have so many customers reach out to us for quotes and estimates every day, but it’s hard to follow up over the phone to work out details and close deals when our customers are at work or with their kids. That’s why Text Request is a huge part of sales at our Chattanooga office.
Being able to send customers a quick text to ask them when they’re available, or if they still need more time to review an estimate, really helps us do what’s best for them. We’re also able to immediately let them know when we have discounts and promotions with Mass Texts.
My favorite Text Request feature is the ease of use. When I log in, everything is right there and ready for me. It’s not complicated at all, and I never feel like I’m staring at numbers with no clue what to do. Everything from the customer’s name, to the time the text was sent, is clear and easy to locate. Text Request is user-friendly, and it allows us to help our customers faster.