CASE STUDY

Mosquito Joe

OVERVIEW

When I learned that 99% of text messages are opened within two minutes, I immediately wanted to try it out.

Industries
Home Services

We set out to bridge that communication gap.

business-texting-resources-challenge-icon

CHALLENGE

We needed a professional platform to serve many customers at once.

Mosquito Joe provides mosquito control treatment services to residential and commercial customers. Our technicians are trained mosquito control experts dedicated to one thing—getting rid of mosquitoes so customers can enjoy being outside again.

Our product needs to be reapplied every three weeks as it naturally wears down from the heat and uv-rays. We used to notify all these customers that our technicians were coming the day before with emails. But 80% of emails are never even opened, and customers would rarely know our technicians were coming. We learned that texting worked really well, but the way we were doing it wasn’t efficient at all. We needed a professional platform to manage all our messages from a desktop.

business-texting-resources-approach-icon

APPROACH

An efficient way to manage multiple conversations.

Text Request offers a platform where our office staff can oversee the entire customer communication in real time. If they need to help, interject, or coach, they can do so in real time without the customer even knowing. Everyone has their own line, which makes it easy to monitor each of our technicians individually. Our technicians and office staff also love being able to hold multiple conversations at once, instead of talking to customers one at a time on the phone.

trey-powell-mosquito-joe-lake-murray-headshot
Within one year, our customer service score (NPS) went from 59 to a 94 after we started using Text Request.”
Trey Powell, Franchise Owner
Mosquito Joe
business-texting-resources-results-icon

RESULTS

Make it easy to keep customers happy.

The number of positive reviews we had spiked, and customers started mentioning how amazing it was to be able to talk directly to us through text messaging. Our success comes down to taking care of the customer—and we can’t properly do that if we’re not having a conversation with them and learning the specifics of what they need. People don’t like to complain, so it’s hard to tell when they’re 100% happy, but we’ve found that if we ask how the service is working over text, they’re more likely to give our technicians that final thing that can make our service 100% for them.

Text Request can help you fill the communication gap that’s preventing you from giving customers that final touch that makes them a customer for life. It’s the best platform for holding individual conversations with customers at a mass scale for home service businesses.

NEXT STEPS

See how we'll help you ignite customer engagement.