CASE STUDY

FASTSIGNS Newark

OVERVIEW

We recommend Text Request to all our FASTSIGNS locations.

Industries
Franchise

I wanted to give customers the ability to reach our locations the way they wanted.

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CHALLENGE

Clients started asking if we could send their proofs via text.

FASTSIGNS helps businesses of all sizes raise their business visibility, reach more customers, and accomplish more than they ever thought possible. We’re a franchise with over 700 locations and a wealth of product solutions. 

The first thing our team learned about our clients was they didn’t want to call or email us. In fact, whenever we finished a proof for a customer, they’d sometimes ask if we could send it to them by text instead. It’s just the way people prefer to communicate now. I wanted to give customers the ability to reach our locations the way they wanted, which is why I immediately jumped on Text Request when I saw their booth at a convention.

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APPROACH

Text Request’s MMS messaging is ideal for customers on the road.

My team uses Text Request every day to send proofs and receive edit requests from customers. We love that we don’t have to use our personal phones and everything is all in one place. We just drag the images we need to send from our desktop, and hit send. Text Request’s MMS messaging is ideal for our company. When we send proofs to customers who are on the road, we know they’ll still see them.

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We have over 700 FASTSIGN locations, and Text Request makes it easy to stay in contact with each of them.”
Robert Acquaye, CEO
FASTSIGNS Newark
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RESULTS

There’s no longer a downtime between waiting for a customer’s approval on a project.

The turnaround time is so much faster, and our team is able to get so much more done because of it! Our customers tell us constantly how they love not having to make phone calls or check their emails. We recommend Text Request to all our other FASTSIGNS locations, because it removes any downtime between waiting for a customer’s approval on a project.

NEXT STEPS

See how we'll help you ignite customer engagement.