We noticed our customers relied on phone calls less, and used text messages more.
Dallas Plumbing Company is a family-owned plumbing and HVAC company that was established in 1903. As technology has improved, so have we. That goes for the products and services we offer, and how we communicate with customers. We noticed our customers relied on phone calls less, and used text messages more. That’s why we started using Text Request to connect with them.
We have thousands of customers and dozens of technicians servicing them. We use Text Request to schedule and confirm appointments, as well as get updates from technicians on their progress throughout the day. The SMS Chat widget also helps us bring in new customers directly from our website.
Text Request helps us run smoother and keep up with more people, so we can continue our tradition of integrity, professionalism, and value. It’s a platform that’s going to help us provide value for many years to come.