CASE STUDY

Dallas Plumbing Company

OVERVIEW

Text Request helps us connect with thousands of customers, plus the technicians servicing them.

Industries
Plumbing

We noticed our customers relied on phone calls less, and used text messages more.

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CHALLENGE

Our business needed to improve alongside technology.

Dallas Plumbing Company is a family-owned plumbing and HVAC company that was established in 1903. As technology has improved, so have we. That goes for the products and services we offer, and how we communicate with customers. We noticed our customers relied on phone calls less, and used text messages more. That’s why we started using Text Request to connect with them.

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APPROACH

We use text to schedule appointments, as well as draw in new leads from our website.

We have thousands of customers and dozens of technicians servicing them. We use Text Request to schedule and confirm appointments, as well as get updates from technicians on their progress throughout the day. The SMS Chat widget also helps us bring in new customers directly from our website.

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We use Text Request to schedule and confirm appointments, as well as get updates from technicians on their progress throughout the day.”
John Downs, Owner & President
Dallas Plumbing Company
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RESULTS

Text Request helps us run smoother and keep up with more people.

Text Request helps us run smoother and keep up with more people, so we can continue our tradition of integrity, professionalism, and value. It’s a platform that’s going to help us provide value for many years to come.

NEXT STEPS

See how we'll help you ignite customer engagement.