CASE STUDY

Manpower of Palm Beach and the Treasure Coast

OVERVIEW

Text Request is so seamless, I’m pretty sure my candidates have no idea I’m not actually using a cell phone to text them.

Industries
Staffing

Texting is non-intrusive and allows job candidates to respond in their own time.

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CHALLENGE

The majority of job candidates will not answer recruitment calls at work.

Manpower is a global staffing and placement agency. The majority of the people I work with already have jobs, and they will not answer my phone calls at work. Calls are a huge inconvenience that puts them at risk if their current employer finds out they’re job hunting.

For these reasons, my office relies more on texting than phone calls. Texting is non-intrusive and allows candidates to respond in their own time. 9/10 times people will always get back to us when we message them. Because texting is so integral to how we reach out to job candidates, we needed to invest in a texting software that could scale our communication and allow us to text from a single business number—and that’s why we chose Text Request.

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APPROACH

Candidates can discreetly view job opportunities by text.

We use Text Request on a daily basis to reach out to the almost 1,000 associates and candidates in our database. Typically around ten of these contacts will be qualified for a specific job we’re finding candidates for—but instead of calling these ten candidates, we’ll send a Mass Text with information about the job. If the candidates are actually interested, they’ll then give us a call. This process is significantly faster than phoning each candidate individually.

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We use Text Request on a daily basis to reach out to the almost 1,000 associates and candidates in our database.”
Sergio Herrera, Staffing Support Manager
Manpower
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RESULTS

Texting is significantly faster than phoning each candidate individually.

My favorite thing about Text Request is how the software doesn’t draw a traditional line between its mobile app and a cell phone. 99% of the time I’m using Text Request on my desktop, but I can still send and open pictures like I would on a phone. It’s so seamless, I’m pretty sure my candidates have no idea I’m not actually using a cell phone to text them—and that’s the beauty of Text Request.

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