Report

Emitrr vs Text Request: SMS Services Comparison Report

Published on: Dec 19, 2025 by Jessica Ayre

Texting is a must-have communication channel for businesses.

90% of texts are read within 30 minutes of being sent, and 84% of people want texts from your business. That’s why it’s important for you to choose the right texting platform to handle your business communications.

Below, you’ll find an in-depth comparison of Emitrr and Text Request. We’ll break down the pros and cons of each business texting service, including their features, pricing models, integrations, and user experience—so you can make a confident decision about which SMS platform is right for you.

What is Emitrr?

Emitrr is an AI receptionist tool designed to help small and mid-sized businesses automate voice and SMS conversations, streamline workflows, and improve customer satisfaction.

Emitrr Strengths:

Integrates SMS with different workflows for an all-around communication system
Offers different automations like drip campaigns

Emitrr Weaknesses:

User interface can feel cluttered
VoIP reliability and functionality have been a concern for their customers
Lack of pricing transparency
Confusing credit-based pricing structure
Lacks clear documentation for APIs
Setup for the SMS platform isn’t straightforward

What is Text Request?

Text Request is a business texting platform emphasizing two-way SMS conversations for businesses of all sizes. It’s adopted by teams that rely on SMS messaging for sales, support, and customer engagement.

Text Request Strengths:

SMS-first platform
Strong focus on two-way, conversational texting
Excellent for managing online reviews and customer engagement
Unlimited users on all plans, great for teams
Has stronger conversational marketing options
Dedicated and easy to reach customer support team
Transparent, publicly listed pricing details

Text Request Weaknesses:

Higher starting price
Some key features (like keywords, scheduled messages, API access) are add-ons that increase the total cost

Emitrr vs Text Request Features

While Text Request and Emitrr both offer SMS functionality, Text Request differentiates itself through simplicity, straightforward setup, pricing transparency, and SMS-first design.

Emitrr includes a broader set of communication tools, but that flexibility comes with additional setup, pricing ambiguity, and sales-dependent onboarding.

Emitrr Pricing (Estimated)

Pricing transparency plays a major role when choosing an SMS platform, especially for teams that need predictable costs as message volume and users scale.

With that said, Emitrr does not have their pricing details publicly available on their website. It’s generally only accessible upon request, or via a demo or sales contract.

Third-party software review platforms and other competitor sites suggest that Emitrr’s pricing may start around $42 a month for basic SMS usage, and scale upward on message volume or usage needs. They also appear to operate on a credit-based system, rather than a flat message allowance. Keep in mind that these figures are estimates rather than official published pricing.

Emitrr Pricing Pros:

Bundles SMS with broader communication and automation features

Emitrr Pricing Cons:

No official pricing page or published plans
Costs are based on third-party estimates rather than straight from the source
Requires contacting their sales team to understand true costs
Less predictable for teams planning long-term budgets

Text Request Pricing

Text Request maintains a dedicated pricing page with clearly defined plans, features, and usage limits, while Emitrr requires prospective buyers to contact their team for pricing details—making direct comparison more challenging.

Each Text Request plan includes:

A defined monthly text message allotment
Clear feature access by tier
Straightforward upgrade paths as volume increases

This pricing model makes it easy for businesses to:

Understand costs upfront
Compare plans quickly
Budget confidently
Avoid unexpected charges

Text Request starts at $59/month for 1,000 texts. Their tiered pricing is based on message volume, but often includes more "dashboards" (text lines) and features as you go up. High-volume plans go up to 250,000 texts for $2,900/month.

Unlike estimated pricing models, Text Request’s pricing is published, predictable, and easy to verify.

Text Request Pricing Pros:

Fully transparent pricing published on the website
No requirement for prospective buyers to contact sales just to understand pricing
Unlimited users and contacts on most plans, more features included in plans at higher tiers, and no contracts
Their pricing model is publicly laid out with defined tiers, making it easier for businesses to estimate costs based on expected usage
Cost-effective for organizations needing unlimited seats, because they don’t charge per user or contact

Text Request Pricing Cons:

Higher starting price, some features like scheduled messages, review management, and keywords are add-ons with additional monthly costs.

Emitrr Reviews

User reviews across platforms like Software Advice and Capterra point out a steeper learning curve due to the platform’s all-in-one nature, as well as a lack of pricing transparency upfront.

Users have also noted that their credit-based pricing structure is confusing and ambiguously explained by their onboarding team. Others note that sending text messages can require additional clicks or steps, which may slow down day-to-day texting workflows.

Additional feedback mentions limitations around private or internal conversations within the team, making it harder to collaborate or manage sensitive discussions directly inside the platform.

While Emitrr offers flexibility, their platform may require more navigation, configuration, or learning compared to SMS-first tools.

Text Request Reviews

Text Request has a larger base of reviews and consistently receives high marks for ease-of-use and reliability.

Reviews frequently highlight how intuitive the platform is for teams of all sizes, and how quickly they’re able to get started without extensive onboarding or configuration.

Common themes include reliability, speed and efficiency—with users highlighting how quickly messages can be sent and conversations managed without extra steps or confusion. Several reviews have also pointed out that Text Request helps reduce back-and-forth communication and phone tag with customers by making it easy to reach people via text.

Overall, user feedback suggests that Text Request is especially well-suited for businesses looking for a dependable, easy-to-use SMS platform that focuses on messages getting delivered, conversations handled, and campaigns executed without overcomplicating the process.

Which platform is best for you?

Emitrr is ideal for teams that want:

Communication suite that includes SMS, VoIP, and automation
AI-assisted tasks
A customizable solution that may require additional setup and sales-heavy involvement

Emitrr may be a good fit for organizations looking to consolidate their communication tools, as long as they are comfortable with navigating more complex configuration and pricing structures.

Text Request is best for teams that want: