Report
Heymarket vs Text Request: SMS Services Comparison Report
You’re here because you want to know which business texting platform will offer the best value for your team.
Both Heymarket and Text Request are SMS platforms that help businesses communicate at scale, but their focus and specific capabilities are different. We’ll break down the strengths and weaknesses of each business texting service below, including their features, pricing models, and user feedback, so you can decide which platform will help your business drive the most ROI.
What is Heymarket?
Heymarket is an omnichannel business messaging platform known for its unified inbox feature. It’s designed for businesses that rely heavily on shared inbox workflows and simple automations to stay organized.
Heymarket Strengths:
Unified inbox for SMS and select messaging apps
Offers basic automations and templates
Integrates with CRMs like Salesforce and Shopify
Useful for small teams that need a centralized messaging hub
Heymarket Weaknesses:
Limited support for basic users
Advanced features are gated behind higher-tier plans
Lack of 10DLC guidance
Restrictive for teams needing robust texting workflows
No Chrome Extension
SMS payments are only enabled via integrations
No real-time message delivery tracking
Users have complained about group messaging not working smoothly
What is Text Request?
Text Request is an SMS platform that places an emphasis on custom contact lists, SMS payments, SMS review requests, and SMS marketing campaigns, in addition to two-way and bulk text messaging.
Text Request Strengths:
Strong focus on two-way, conversational texting
Excellent for managing online reviews and customer engagement
Unlimited users on all plans, great for teams
Hands-on 10DLC setup
Text-to-pay is built in
Dedicated and easy to reach customer support team not gated by plan
Text Request Weaknesses:
Higher starting price
Some key features (like keywords, scheduled messages, API access) are add-ons that increase the total cost
Below we’ll cover more of these points in depth to help you determine which platform is best for your business’s individual needs.
Heymarket vs Text Request Features
Capterra users rate key features of Heymarket as a 4.5 out of 5 (based on 47 reviews) for their needs, compared to Text Request’s key features receiving a 4.6 out of 5 (based on nearly 1200 reviews). Below is an in-depth comparison chart of the available features from each platform.
Heymarket Pricing
Heymarket’s pricing depends on the number of users and messaging volume. Features such as mass texting and advanced automations are locked behind higher-tier plans, as well as some of their customer support options. Users have reported this can be a drawback, especially since competitors offer similar features for cheaper prices or already have them included in their basic plans. Heymarket also moves you to the next pricing tier if you go over your monthly messaging allotments instead of charging an overage fee. This can rapidly increase the total cost—especially for teams that scale their texting communications.
Heymarket Pricing Pros:
Includes productivity and security features across all their plans
Heymarket Pricing Cons:
Pricing is per user, per month in each tier—so adding more seats increases the overall cost
Some advanced features and customer support options are add-ons or gated within higher tiers
Costs may scale significantly if you require high-volume or enterprise messaging
Users are moved to the next pricing tier instead of charging overage fees if you go over your monthly text messaging allotment
Text Request Pricing
Text Request offers transparent, volume-based pricing that makes it easy to predict monthly costs without having to stack multiple add-ons. All core features are included in each plan, as well as unlimited users, onboarding support and compliance guidance. Text Request also charges a small amount for additional texts if you go over your monthly messaging allotment, instead of moving you over to the next pricing tier.
Text Request Pricing Pros:
Clearly supports unlimited users and unlimited contacts with no additional cost
All core features (mass texting, two-way texting, etc.) are included in all plans
Does not move users to the next pricing tier if they go over their monthly messaging allotment, instead charges a small fee for any additional text messages
Text Request Pricing Cons:
Starting price is higher than some simpler messaging tools
Features like scheduled messages, review management, and keywords are add-ons with additional monthly costs
Heymarket Reviews
Heymarket receives generally positive reviews for their ease of use, but often sees feedback around limitations with high-volume messaging, fewer robust automation options, and challenges with larger teams needing more flexibility. There have also been comments on slow customer support responses, in addition to their support team not knowing their platform as well as they should.
Text Request Reviews
Text Request is consistently rated highly for its reliability, ease of use, review management, and deliverability. Users frequently praise the intuitive interface, team collaboration tools, and strong ROI across sales and service departments.
Text Request also stands out for its commitment to quality customer support. They provide free and accessible support and resources, which is a key differentiator in the SMS marketing landscape—since many other competing services charge for support or limit access to resources. The trade-offs include making sure you understand the cost of some additional features and extra texts, depending on your usage.
Which platform is best for you?
Heymarket is ideal for teams who want a simple text messaging inbox and lightweight workflow tools, especially if your primary communications are across apps like Facebook Messenger and WhatsApp.
Text Request is the smarter choice for businesses needing a full SMS platform built for growth. It has stronger mass texting capabilities, better automation, higher deliverability, and an easier, transparent pricing structure. For businesses that rely heavily on SMS for sales, customer engagement, or operations, Text Request is the more powerful and cost-effective choice.
