Report
EZ Texting vs Text Request: Business Texting Services Comparison Report
You already know the value of business texting, now you just need to find the right business texting service to suit your needs.
EZ Texting and Text Request are two business texting platforms with different strengths and weaknesses, but which will give you the most bang for your buck?
Below we’ll cover the strengths and weaknesses of each business SMS solution, including features, pricing, and customer reviews, so you can decide which is best for your business.
What is EZ Texting?
EZ Texting is an SMS platform primarily focused on SMS marketing. They offer tools for mass SMS and MMS campaigns, two-way conversations, automations, keywords, and contact list growth.
EZ Texting Strengths:
Simple interface
Built-in features
Integrates with over 6,000 apps via Zapier
EZ Texting Weaknesses:
Customer support channels are limited with no phone support
Their mobile app is limited to iOS
They’re not HIPAA-compliant
They have fewer native integrations and mostly rely on Zapier
High-volume senders may experience delivery issues
What is Text Request?
Text Request is a business texting platform that places an emphasis on custom contact lists, SMS payments, SMS review requests, and SMS marketing campaigns, in addition to two-way and bulk text messaging.
Text Request Strengths:
Strong focus on two-way, conversational texting for multiple purposes
Excellent for managing online reviews and customer engagement
Unlimited users on all plans and great for teams
HIPAA compliant platform
Text Request Weaknesses:
Higher starting price
Some key features (like keywords, scheduled messages, and API access) are add-ons that increase the total cost
Below we’ll cover more of these points in depth to help you determine which platform is best for your business’s individual needs.
EZ Texting vs Text Request Features
G2 users rate key features of EZ Texting as a 9.0 for their needs, compared to Text Request’s key features receiving a 9.2 fit rate. Below is an in-depth comparison chart of the available features from each platform.
EZ Texting Pricing
EZ Texting offers a lower entry point, but they use a credit-based pricing model starting at $20/month for 500 credits. 1 credit equals 1 standard outbound SMS message to a single contact. MMS messages cost more, with 3 credits per recipient. Their plans scale up from Launch, Boost, Scale, to Enterprise, which start around $3,000 a month for 200,000 credits.
EZ Texting Pricing Pros: They’re more cost-effective per message at higher tiers compared to other competitors.
EZ Texting Pricing Cons: Their credit-based system makes it confusing to predict costs until you’re inside the platform, especially since MMS messages use multiple credits. The phrase “500 credits” doesn’t directly translate to text messages. Overages can get expensive at lower tiers, your monthly credit allotment depletes quickly if you rely on image-heavy campaigns, and additional phone numbers and users cost extra each month.
Text Request Pricing
Text Request starts at $59/month for 1,000 texts. Their tiered pricing is based on message volume, but often includes more "dashboards" (text lines) and features as you go up. High-volume plans go up to 250,000 texts for $2,750/month.
Text Request Pricing Pros: Unlimited users and contacts on most plans, more features included in plans at higher tiers, and no contracts.
Text Request Pricing Cons: Higher starting price, some features like scheduled messages, review management, and keywords are add-ons with additional monthly costs.
EZ Texting Reviews
EZ Texting earns positive marks for its user-friendly interface and quick setup, preferable for small businesses and marketing teams who want to launch campaigns with minimal technical effort. Their feedback is mixed when it comes to customer support. Some users praise the live chat and resources, while others express frustration towards slow response times and the lack of phone support. The credit-based pricing model is also a common source of confusion, especially for those with MMS-heavy campaigns.
Text Request Reviews
Text Request is generally praised for its simple plug-and-play solutions for communication problems. Many reviews highlight their support and dedicated reps. The platform is also celebrated for being useful across multiple use cases, including appointment scheduling, payments, gathering online reviews, SMS marketing, and more.
Which platform is best for you?
EZ Texting is primarily focused on businesses that want a polished, intuitive texting platform for SMS marketing. Their credit-based pricing structure can be confusing at first glance, so it works best for businesses with consistent messaging needs who are able to stay within their monthly allotments.
Text Request is the stronger choice for businesses that want more than just mass messaging. The platform offers more diverse business texting solutions, emphasizing two-way conversational texting, customer engagement, and integrations with business tools. Businesses that need robust two-way communication, lead generation, customer service, and review management, and SMS marketing tools for multiple users or locations will benefit the most from using Text Request. Text Request’s pricing is based on straightforward message volume, making costs easier to predict. It also offers HIPAA-compliant texting for healthcare organizations. It’s a more comprehensive, team-friendly solution that drives both engagement and long-term customer relationships.
