Report
SimpleTexting vs Text Request: SMS Services Comparison Report
Choosing the right SMS platform is key to getting the most value from your business texting strategy.
You already understand how powerful texting is for customer engagement. Now, you want to know whether SimpleTexting or Text Request is the best fit for your needs and goals.
We’ll break down the pros and cons of each business texting service below, including their features, pricing models, and user feedback, so you can make a confident and informed decision.
What is SimpleTexting?
SimpleTexting is a business texting platform founded in 2010 with decent SMS tools for small businesses.
SimpleTexting Strengths:
Core features for SMS marketing, alerts, customer engagement, etc.
Tools for businesses ranging from small to enterprise
Integrations with over 1000 third-party apps
SimpleTexting Weaknesses:
SimpleTexting’s complex billing and renewal process can be challenging to understand
Lack of mid-tier options and has large jumps in monthly message limits between plans
Limited built-in integrations for CRMs, their $1000 setup fee for a custom integration can be a barrier for businesses on a budget
There have been complaints about unreliable customer support
Rolled-over credits only last for one month and are lost if you downgrade your plan
SimpleTexting is not a HIPAA-compliant texting platform and is not ideal for communicating Protected Health Information (PHI) to patients
What is Text Request?
Text Request is an SMS platform founded in 2014 that places an emphasis on custom contact lists, SMS payments, SMS review requests, and SMS marketing campaigns, in addition to two-way and bulk text messaging.
Text Request Strengths:
Strong focus on two-way, conversational texting
Excellent for managing online reviews and customer engagement
Unlimited users on all plans, great for teams
HIPAA compliance option
Has stronger conversational marketing options
Dedicated and easy to reach customer support team
Text Request Weaknesses:
Higher starting price
Some key features (like keywords, scheduled messages, API access) are add-ons that increase the total cost
Below we’ll cover more of these points in depth to help you determine which platform is best for your business’s individual needs.
SimpleTexting vs Text Request Features
TrustRadius users rate key features of SimpleTexting as a 7.5 out of 10 for their needs, compared to Text Request’s key features receiving a 9.6 out of 10. Below is an in-depth comparison chart of the available features from each platform.
SimpleTexting Pricing
SimpleTexting starts at $29/month for 500 outgoing messages with a toll-free number, and $39/month for businesses wanting to use a local phone number. Unused credits are only available for one month after. They offer tiered pricing based on outgoing message volume, with monthly costs reaching up to $239/month for 7,500 texts, and even higher with enterprise plans.
Additional costs include:
Additional teammates: $20/month per user
Additional phone numbers: $10/month each
MMS costs 3 credits per message in some tiers
SimpleTexting Pricing Pros: The lowest-tier plans include access to the full suite of advanced features such as API and automations.
SimpleTexting Pricing Cons: Rolled-over credits only last for one month and are lost if you downgrade your plan, or can’t use them up by the end of the additional month. Their tiered plans jump drastically from 3,000 texts to 7,500 texts, lacking intermediate options for budding small businesses.
Text Request Pricing
Text Request starts at $59/month for 1,000 texts. Their tiered pricing is based on message volume, but often includes more "dashboards" (text lines) and features as you go up. High-volume plans go up to 250,000 texts for $2,900/month.
Text Request Pricing Pros: Unlimited users and contacts on most plans, more features included in plans at higher tiers, and no contracts. Their pricing model is laid out with defined tiers, making it easier for businesses to estimate costs based on expected usage. Text Request is also cost-effective for organizations needing unlimited seats, because they don’t charge per user or contact.
Text Request Pricing Cons: Both inbound and outbound text messages count towards your monthly allotment, which can be expensive for businesses with high two-way conversational volume. Higher starting price, some features like scheduled messages, review management, and keywords are add-ons with additional monthly costs.
SimpleTexting Reviews
SimpleTexting offers decent core features and analytics tools. The main caveat is that if your business requires lots of integrations or if you anticipate using a high volume on a smaller plan, costs or capability limitations may be a barrier. Some users have also found their customer support to be inadequate, facing slow responses and unresolved issues.
Text Request Reviews
Text Request is well-reviewed for businesses of all sizes needing a scalable, full-featured conversational texting platform with a strong focus on team collaboration. It’s especially ideal for businesses that need multiple users, shared inboxes, etc. without having to pay more.
Text Request also stands out for its commitment to quality customer support. They provide free and accessible support and resources, which is a key differentiator in the SMS marketing landscape—since many other competing services charge for support or limit access to resources. The trade-offs include making sure you understand the cost of some additional features and extra texts, depending on your usage.
Which platform is best for you?
SimpleTexting is ideal for businesses with shallow text messaging needs. It makes scheduled texts, drip campaigns, and automated replies straightforward and accessible. Small businesses that prioritize customer engagement can benefit from what SimpleTexting has to offer—just be aware that their plans jump drastically from 3,000 texts to 7,500 texts, which can be a pain if you’re trying to grow your team and usage.
Text Request is the smarter choice for businesses requiring deep team collaboration, specialized two-way customer service, and an emphasis on conversational engagement. If you think you’ll need multiple users requiring access, or if you operate across different locations or departments, Text Request gives you that broader operational capability. This platform is highly beneficial for customer support centers, sales teams, or multi-location franchises that prioritize shared inboxes and internal accountability.
