CASE STUDY

R&A Marketing

OVERVIEW

Text Request is a partner who gives the same level of service that we give to our customers every day.

Industries
Marketing Agency
Use Case
Lead Generation

We live in a world where texting is a required tool.

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CHALLENGE

Our primary goal is to help clients drive conversations and conversions from their website.

R&A Marketing is a full-service furniture advertising agency. Our primary goal is to help our clients drive conversations and conversions from their website—because regardless of the industry you’re in, the consumer always searches online and visits your website first. We wanted a way to help our clients welcome customers to their websites the same way they would be greeted at the store, which is why we looked into SMS. Text Request stood out to us as a texting partner because of their SMS Chat widget.

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APPROACH

We install the SMS Chat widget on our clients’ website, and then Text Request takes care of the rest.

We set up the textable numbers for our clients, do a quick demo, install the SMS Chat widget, and then Text Request takes care of the rest. Our clients use it to carry on a full conversation or to set up appointments with the customers who visit their website.

Having Text Request has also been a godsend during the COVID-19 pandemic. Texting increased by over 1000% across all of our clients while storefronts were closed during the first wave, because it was an easier way for them to communicate with leads. That fast communication significantly helped our clients, and we’re happy to say all of them were able to successfully make it through the first wave of the pandemic.

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Some of our clients have seen a 62% increase in response rate with texting!”
Kevin Doran, Co-Owner
R&A Marketing
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RESULTS

53% of the texts our clients receive are product and pricing inquiries.

Some of our clients have seen a 62% increase in response rates compared to their original email contact forms since texting, and 53% of the texts our clients receive are product and pricing inquiries.

We live in a world where texting is a required tool. Texting is how everyone communicates and connects—whether you’re 70 years old or 8 years old.  There’s no training or talent required, and every consumer automatically knows how to do it. Text Request just makes it easy to handle all the nuts and bolts that make managing texts easy and professional.

They’re a partner who gives the same level of service that we give to our customers every day. They fit into the mold of what an independent, mom-and-pop furniture retailer represents—personable and friendly. The folks at Text Request always answer, respond quickly, and are easy to talk to.

NEXT STEPS

See how we'll help you ignite customer engagement.