Texting a review link is as simple as typing the customer’s number, selecting the template, then hitting send.
STOR-N-LOCK helps you resolve your storage needs through secure, convenient, clean, affordable storage space. We needed a way to showcase our customer service, but didn’t have a streamlined way to gather reviews. We tried using emails and posters to request them, and still weren’t getting the results we wanted. That’s why we started using Text Request.
We have Text Request dashboards set up across all twenty-two of our locations. Each location has message templates with images that encourage customers to leave a Google review. Our STOR-N-LOCK managers send these messages while the customers are in the store with them. It’s as easy as typing the customer’s number, selecting the template, then hitting send. Seconds later the customer gets the ding on their phone, and they leave us a review. This process is easy for both us and the customers. The customers know exactly where to go with the review link.
We’ve increased our amount of reviews by 58% using Text Request. As a result, more people are looking us up through Google Maps and Direction Request. The average local business has 39 Google reviews—but with Text Request’s help, our average number of reviews has reached 170 per store.