Templates
15 Online Review Request Text Message Templates
Online review requests help organizations like yours earn 58% more online reviews compared to those who don’t text for them.
These 15 text message templates will help you collect more Google reviews, customer surveys, and product feedback while also saving time.
Note: These text templates are intended to be examples you use to create your own. Edit them and replace the [brackets] with your own details before using them in Text Request.
1. Ask Long-Term Customers for Internal Feedback First
Your most loyal customers have the most to say, and they’re most likely to respond first. Reach out with a survey link, and use our Review Management feature to add your review link to any text message.
Template 1: “Hi [First Name], thanks for continually choosing [Business Name] for your [Service]. Have a moment to tell us what we’re doing right and what could be better? [link] — [Rep Name]”
Template 2: “[First Name], thanks for being a part of the [Company Name] family. Could you fill out our customer survey at: [link]? This will help us make things better for you and for everyone else, too. — [Business Owner]”
Template 3: “Hey [First Name], it's [Rep Name]. Would you leave us some feedback at [link]? It helps us see how we're doing. Grateful to work with you. Thanks!”
Template 4: “[Name], how was your service today? Anything we can do better?”
Related: Check out our SMS text templates for better customer service communication.
2. Share SMS Review Requests After Completed Services
The best time to ask for a Google review is right after a great experience, while the service is still fresh in the customer’s mind. Text them the same day, ideally within a few hours of the job wrapping up.
Our Ultimate Guide to Review Management covers the best timing based on your industry and how reviews improve your local search ranking.
Template 5: “Hey [Name], thanks for choosing [Business Name]! Please leave a review at: [link] See you next time!”
Template 6: “Hi [Name], here’s that review link we mentioned: [link] Thanks for offering to leave us feedback!”
Template 7: “[First Name], how’d we do today? [link] Tell us by following that link. Thank you!”
3. Follow-Up Texts for Product Reviews
Give customers a day or two to actually use what they bought, then follow up. A simple, direct text message with a review link is all it takes.
Template 8: “Hi [First Name], how do you like your [product]? Tell us at [link] - [Company Name]”
Template 9: “[First Name], thanks for purchasing your [product] from [Business Name]! Tell us about your shopping experience here: [link] Thanks!”
Template 10: “Hey [First Name], how was your online checkout experience? [link] We’d love your feedback.”
Related: Check out our Ultimate Guide to Review Management.
4. Turn Social Media Shoutouts Into Google Reviews
When a customer tags you on social media or sends you a glowing message, they’ve already done the hard part. Engage publicly, then text them directly and ask if they’d be willing to share that same feedback as a Google or Facebook review.
More review platforms = better search visibility.
Template 11: “Hi [Name], thanks for the love! [link] Would you mind using that link to share your experience in a Google review as well?”
Template 12: “[Name], thank you for mentioning us on Facebook! Could you also leave us a review at: [link]? Thank you! - [Rep Name]”
Template 13: “Hey [Name], we’re so glad to hear you’re happy with your product! [link] If you have time, could you share your customer experience using that link?”
5. Send a Review Request Blast to Hit Business Milestones
A mass text review request campaign can get you to your next milestone, fast—whether that’s 500 Google reviews, 1,000 customers, a new location launch, or something else.
Text a segment of your happy customers with a personal ask, along with a direct link to your review page.
Template 14: “Hi [Name]! Did you know that [Company Name] is only [number] away from reaching [goal] customers? As a long-time customer, your review could help us reach it: [link] We’d love your honest feedback.”
Template 15: “We're close to hitting [goal] and it would mean a lot to get there with your help. Would you mind leaving us a quick review at [link]? Thank you!”
Related: Check out our Ultimate Guide to Responding to Online Reviews.
Start Requesting More Online Reviews Today
Texting makes the online review process easy, so customers actually follow through and deliver the highest ROI your business can ask for.
Use these online review text templates as a starting point, customize them to fit your needs, and send them at the right moment.
Ready to start? Schedule a demo today, and see how Text Request helps you convert happy customers into your best marketing asset.
FAQ
1. How do you ask for a review via text?
Keep it short and direct. Include the customer’s name, a thank-you, and a link to your preferred review platform. Texts with fewer than 160 characters and a clear CTA get the best response rates.
2. When should I send a review request text?
The sooner, the better. Ideally, that should be within a few hours of completing a service, or a day or two after a product delivery.
3. Does texting for reviews violate Google’s guidelines?
No. Asking customers to leave a review via text is allowed. Google prohibits incentivizing reviews or asking only for positive ones. Keep your request neutral and let the customer decide what they want to share.
