Report
Textmagic vs Text Request: Business Texting Software Comparison Report
Not all business texting software are built the same.
That’s why we’re breaking down the differences between Textmagic and Text Request in this competitor report, so you can see which SMS platform helps your business move faster, respond smarter, and get results.
We’ll cover how each platform compares in pricing, ease of use, features, and customer reviews, so you can get a feel for how each platform actually performs in day-to-day business texting.
What is Textmagic?
Textmagic is an international SMS and email communication platform, designed to help businesses send messages from a centralized interface. It supports both SMS and email in one place, and is commonly used for basic SMS messaging, notifications, and outbound campaigns.
Textmagic Strengths:
Supports international SMS
Includes both SMS and email messaging in one platform
Suitable for basic outbound campaigns and notifications
Textmagic Weaknesses:
Credit-based pricing can make monthly costs harder to predict as usage scales
Less intuitive for non-technical users, compared to conversation-first platforms
Team collaboration features are limited for shared inbox workflows
Can require more setup and configuration to manage messaging at scale
What is Text Request?
Text Request is a long-standing SMS business texting platform built for North American businesses that prioritize real conversations, speed, and simplicity—especially for customer service, sales, and team-based messaging.
Text Request Strengths:
Transparent pricing with no credit calculations or surprise overages
Designed specifically for two-way, conversational business texting
Shared inbox designed for team collaboration and accountability
Intuitive interface that works well for non-technical teams
Strong U.S.-focused compliance support
Quick setup with minimal training required
Scales easily as teams and message volume grow
Text Request Weaknesses:
Higher starting price
Designed primarily for North American-based messaging rather than global SMS campaigns
Textmagic vs Text Request Features
Textmagic Pricing
Textmagic only offers a prepaid service. Credits can be purchased in bundles of 20, 50, 100, 200, 500, 1,000, 2,000, 3,000, 5,000, or 10,000 in your local currency (USD, EUR, AUD, or GBP).
Pricing varies by country, message type, and the number of SMS message parts.
Textmagic Pricing Pros:
Flexible usage
Credits don’t expire
Textmagic Pricing Cons:
Pay-as-you-go rates may be higher than subscription-based rates for larger senders
Less transparent
Text Request Pricing
Text Request uses a straight-forward, subscription-based pricing model designed to make business texting simple and predictable. Plans are based on monthly messaging volume, with pricing that stays consistent.
Unlike credit-based systems, Text Request pricing is built in, so teams don’t need to top-up credits as conversations grow.
All Text Request plans include access to core features like two-way texting, shared inboxes, automation tools, and onboarding support—making it easier for teams to budget and scale without added complexity.
Text Request Pricing Pros:
Predictable monthly pricing with no credits to manage
Unlimited users and contacts
Simple budgeting as usage grows
Text Request Pricing Cons:
Designed primarily for U.S.-based messaging rather than international SMS use cases
Textmagic Reviews
Third-party review platforms, like Trustpilot, show Textmagic users have frustrations around pricing clarity, onboarding friction, and customer support.
Common issues raised by reviewers include:
1. Unexpected charges and pricing confusion.
Related to credit usage, auto top-ups, sender ID fees, and charges for incoming messages
2. Frustration with approval and compliance processes.
Delays and repeated rejections during account or campaign setup
3. Customer support concerns.
Slow response times, limited resolution, or interactions perceived as unhelpful or dismissive
4. Difficulty reaching support or resolving billing disputes.
Issues involving compliance requirements or account verification.
5. Reduced trust after steep pricing changes.
Long-term users cite sudden increases or new fees as a reason for switching providers
Some of their long-term users have said that Textmagic previously met their needs, but recent reviews suggest that changes to pricing structure and support processes have negatively impacted the overall experience for many of their customers.
Text Request Reviews
Trustpilot users rate key features of Text Request at 4.6 out of 5 (based on 412 reviews) for their needs, compared to Textmagic’s key features receiving a 4.4 out of 5 (based on 271 reviews).
Text Request reviews consistently highlight ease of use, fast onboarding, and strong customer support.
Frequently mentioned positives include:
Highly responsive customer support, often naming team members who helped resolve issues
Clear guidance through compliance and setup
Simple, intuitive interface, described as “easy to navigate” and “quick to learn”
Reliable day-to-day performance, especially for ongoing customer and employee communication
Transparent, predictable pricing with fewer surprises or billing concerns
These reviews tell the story clearly. Text Request consistently earns high marks for ease of use, responsiveness, and reliability—while other competing SMS platforms introduce friction through pricing complexity or limited customer support.
Which SMS platform is best for you?
Textmagic is an ideal fit for businesses that need international SMS coverage. It works well for teams that are comfortable managing credits, variable pricing, and a more utility-style text messaging experience.
Text Request is the better choice for businesses that rely on SMS as a core communications channel. Its robust capabilities are built to support sales, customer engagement, and day-to-day operations at scale. For businesses that want texting to be easy to manage, simple to budget, and supported by a response U.S.-based team, Text Request offers a more streamlined and dependable experience.
