Report
TextUs vs Text Request: SMS Services Comparison Report
Business texting software can look the same on the surface, but the way a text messaging platform is built makes a huge difference in how your team actually uses it.
That’s why we’re breaking down how TextUs and Text Request can support your business’s needs. We’ll look at how each platform approaches support, pricing, features, and customer experience—whether that’s 1:1 conversations or scaling communications to large audiences.
What is TextUs?
TextUs is an SMS business platform designed for 1:1 messaging, primarily used for internal communications within sales, recruiting, customer service, and financial services.
TextUs Strengths:
Good fit for inside sales, recruiting, and service teams
TextUs Weaknesses:
Steep starting cost
Some users report limitations in deep automation and campaign tools
Phone support is not included, email is the only option
Primarily designed to cater to enterprise level businesses, leaving SMBs out
Charges extra for user seats
What is Text Request?
Text Request is a business texting platform emphasizing two-way SMS conversations for businesses of all sizes. It’s adopted by teams that rely on SMS messaging for sales, support, and customer engagement across all industries.
Text Request Strengths:
Strong core SMS features that include group messaging, text message reminders, and scheduling
Ease-of-use and accessibility praised by many users in verified reviews
Reliable support across all industries
Unlimited users and contacts at no extra cost
Flexibility of plans to change at any time, unlimited support via text, phone and virtual meet for all accounts
Text Request Weaknesses:
Some key features (like keywords, scheduled messages, API access) are add-ons that increase the total cost
TextUs vs Text Request Features
TextUs Pricing
TextUs uses a subscription-based model that scales based on team size, message volume, and seats required. At this time, TextUs only lists a base plan that starts at $499.
Additional details such as how costs scale with users, message volume, or features are not publicly available. Businesses must contact the TextUs sales team directly to learn more about full pricing, plan structure, and potential add-ons.
This lack of transparency can make it difficult to estimate total costs upfront or compare options side by side. Businesses may face added friction during the buying process, especially when budgeting for growth.
TextUs Pricing Pros:
Plans are tailored for larger teams
TextUs Pricing Cons:
Higher starting price compared to competitors
Extra user seats cost an additional fee per user
Text Request Pricing
Text Request offers more predictable subscription-based pricing starting at $59 a month, with pricing tiers based on message volume rather than the number of users.
This makes it easier for teams to predict costs, scale usage, and collaborate without worrying about per-seat fees or fluctuating charges as more teammates gain access to your business texting platform.
All Text Request plans include access to core features like two-way texting, shared inboxes, automation tools, and onboarding support—making it easier for teams to budget and scale without added complexity.
Text Request Pricing Pros:
Predictable subscription pricing
No seat-based charges — unlimited users and contacts
No credits, top-ups, or surprise overage fees
Easier budgeting as teams and usage grow
Text Request Pricing Cons:
Designed primarily for U.S.-based messaging rather than international SMS campaigns
TextUs Reviews
TextUs generally receives positive reviews across third-party platforms such as Trustpilot, G2, and GetApp. Users highlight its effectiveness for business text messaging.
Reviewers praise TextUs for things like:
Fast, direct SMS communication
Easy to use for sales or recruiting workflows
Some users note challenges as their teams or messaging needs grow, including:
Integration sync issues, where CRM or system connections don’t always update correctly or pull unintended contacts
Limitations when sending multiple messages at once
Occasional technical friction such as crashes or inconsistent performance
Reviews suggest TextUs may require additional oversight or troubleshooting for teams who rely heavily on integrations.
Text Request Reviews
Text Request consistently receives strong reviews across third-party platforms such as Trustpilot, G2, and Capterra. Users frequently highlight its reliability, ease of use, and team-friendly design.
Common positives mentioned in Text Request reviews include:
Highly responsive customer support, often naming team members who helped resolve issues
Clear guidance through compliance and setup
Simple, intuitive interface, described as “easy to navigate” and “quick to learn”
Reliable day-to-day performance, especially for ongoing customer and employee communication
Transparent, predictable pricing with fewer surprises or billing concerns
Many reviewers also note that Text Request is easy to adopt across teams, even for non-technical users. Conversations remain organized and accessible as usage grows. This makes Text Request a dependable choice for businesses that rely on texting for daily customer communication, and not just individual outreach.
Which business texting software is best for you?
TextUs is an okay fit for enterprise-level organizations that have a sales, recruiting, or staffing focus. It works decent for businesses that have larger budgets and longer buying cycles, and are comfortable with custom pricing and seat-based models. It may also be a better fit for teams who prefer to rely primarily on email-based customer support rather than phone support, when questions or issues arise.
Text Request is the better choice for businesses that rely on SMS as a core communications channel. Its robust capabilities are built to support sales, customer engagement, and day-to-day operations at scale. Text Request offers a more streamlined and dependable experience for small to mid-sized and enterprise-level businesses that want texting to be easy to manage, simple to budget, and supported by a responsive U.S.-based team available by phone, email, and text.
