I love helping businesses get more customers through their websites and finding new, innovative ways to share a company’s message. That’s actually what led me to STOR-N-LOCK.
Right now, STOR-N-LOCK’s big emphasis is on spotlighting our customer service. Our managers are not just a revolving door, some of them have been with us for decades, and our customers know them on a personal level. So when people call our stores, they reach a voice they know. It’s a personal touch that sends our customer service to the next level.
We needed a way to showcase our customer service, but didn’t have a streamlined way to gather customer reviews. We tried using emails and print posters to request reviews, and weren’t getting the results we wanted. That’s why we started using Text Request.
We have our Text Request dashboards set up at all twenty-two of our stores, and we have message templates set up that include images and encourage customers to leave a Google review. Each STOR-N-LOCK manager sends these messages while the customers are in the store with them. Text Request makes that process simple and efficient. It’s as easy as typing the customer’s number, selecting the template, and clicking send. Seconds later the customer gets the ding on their phone and they leave us a review. The best part is it’s easy for both us and the customers!
We’ve increased our amount of reviews by 58% using Text Request, and we’ve noticed more people are looking us up through Google Maps and Direction Request.
The average local business has 39 Google reviews, but with Text Request’s help STOR-N-LOCK’s average number of reviews has reached 170 per store!