SMS for Reviews: When to Ask for Reviews

There's a direct line between earning online reviews, improving your Google search results, and bringing in new customers.

Here's when and how to ask your customers for reviews by text, so you can increase your number of online reviews.

1. Immediately after a service.

You want to ask while the service is still fresh on their mind.

As soon as a customer has completed a service with you, text them a review link with our Reviews feature. How does it work?

Our Reviews feature gives you the power to:

Connect your Google Business page to Text Request
Add your review link to any text
Customize and automate your review reminders and thank you messages
Monitor and respond to new online reviews ongoing

This makes it easy to incorporate asking customers for online reviews into your existing workflow. You can create a text template with your review link once, then have it ready to send to customers as soon as they complete their first service.

2. A week after a purchase.

Or however long it takes for customers to appreciate your product.

This will vary from industry to industry, as well as from product to product.

Our notes feature makes it easy to document when a customer makes their initial purchase, plus what kind of purchase it was, so you can determine the best time to text them a review request later.

You can even create review campaigns for individual products to track feedback for each of them.

3. When a customer is praising you.

Ask customers who are actively praising you online or in-person.

Don't be shy to reach out directly to the customers who are talking about you on social media, or gushing about you at your brick-and-mortar store. These are the customers who are going to leave you the best reviews, because they're already championing you on their own.

Just be sure to respond and thank these same customers after they leave their feedback. Responding to every online review you get goes hand in hand with managing your online reputation.