Newsletter
SMS Payments: Customize Your Bill Pay Experience
Looking to get paid faster?
Our Payments feature provides the smoothest bill pay experience possible through the channel your customers use most.
Here are all the ways you can customize Payments to make it even more seamless.
Payments Customization Mini Guide
Our Payments feature gives your business one secure place to:
Create payment requests
Track and process transactions
View and download payment request histories
Send payment reminders
Customers reply to your payment requests with a confirmation code to pay. First timers are then prompted to put their debit or credit card on file, so the payments process is even smoother the next time.
Use the Settings section of the Payments menu to change things like:
Your Merchant Friendly Name: This is the name that contacts will see when you send them Payment Requests and reminders. It will also appear on the receipt available to contacts after they pay a request.
Convenience Fee: The convenience fee is a way for you to charge your customer a set fee for the convenience of paying over text message. For example, if you set your fee at $5, and your client owes $100, then your client will pay $105 to your business. Your convenience fee can also be set to a percentage of the price.
Payment Terms: Enabling payment terms will set the amount of days a contact has to complete a Payment Request before it is marked as past due in Text Request. This is intended to help you easily identify requests that have gone unpaid for a designated time period and is meant for internal use only. Contacts will be unaware that a payment is past due unless you tell them.
Brand Color: This is the color contacts will see when they open your Payment Request link. It gives you an opportunity to add a little bit of your branding to the payments process.
Read our in-depth Payments setting guide here.
Payments in Action
PetVet365 was founded with the belief that pets should receive the highest standard of care 365 days of the year. Their team noticed that customers disliked standing in line to pay with pets that were stressed after their appointment, so they looked at different payment methods.
PetVet365 landed on Payments as a billing option, and now almost 30% of their clients pay by text.
Read the full PetVet365 case study here.
