SMS Trends: Fill These Gaps with Texts in 2023

There’s a mismatch between what consumers want and what businesses offer. 2023 is your year to fill those gaps and make a profit with text messaging.

1. Text for Appointments

88% of people want SMS reminders to avoid missing appointments.

Texts are also an easy way for customers to schedule their next appointment in advance. They get to choose a slot on their own, while you get to save time and add more revenue by eliminating no-shows.

Mass Texting and Merge Fields can make personalizing appointment reminders at scale easy.

2. Text for Payments

69% of people want to text for payments.

That means there’s a massive opportunity for you to speed up your revenue flow with SMS bill pay and payment reminders.

Our Payments feature gives you the power to accept payments securely through text, and our integrations with Quickbooks, Square, and Clio help you fit texting into your invoicing workflows.