CASE STUDY

The Moxy Chattanooga Downtown

OVERVIEW

Text Request helped us get the word out about our new curbside delivery service.

Industries
Hospitality

People don’t love phone calls and are way more willing to text instead.

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CHALLENGE

We needed to pivot to focus more on the food and beverage side of our business.

Our business was hit from both the hotel and bar side, when the COVID-19 pandemic began. We had to take immediate action, so we weren’t sitting around without customers, which is why we pivoted to focus more on the food and beverage side of our business. There was absolutely no planning time for this switch, and we had to figure out a way to communicate it to people fast. That’s why we used Text Request to get the word out.

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APPROACH

Text Request helps us protect our customers’ health as much as possible.

People don’t love phone calls and are way more willing to text instead. Text Request gives us the power to quickly and conveniently communicate with customers in real time. People text in their order, and we deliver it curbside. Because of this, Text Request helps us protect our customers’ health as much as possible. People can maintain their social distance by staying in their vehicle, while we bring their meal to them.

Kacey Swindell headshot (of Moxy Hotel)
Text Request gives us the power to quickly and conveniently communicate with customers in real time. People text in their order, and we deliver it curbside.”
Kasey Swindell, Director of Sales
The Moxy Chattanooga Downtown
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RESULTS

People know our business as a bar and hotel, but Text Request helped us get the word out about our food.

Text Request is so simple to set up and makes an immediate impact on the way you interact with customers. It helped us adjust and maintain contact during the pandemic.

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