Text messaging helps us bridge the gap of uncertainty by communicating with customers in a way that is familiar and human.
Our realtor team stands out from our competitors in that we let our sellers choose which parts of the buying process they want to control, while we take care of everything else for a flat fee. Clients sometimes question if we can help them sell on their own, and that can keep them from committing to our services. We needed a way for clients to directly reach out and build trust with us, but none of them were calling or emailing us. I wanted to get a chatbot on our website to encourage leads to start conversations, but the more I looked into chatbot options the more I realized how inefficient they are. We wanted something with a human touch, which is how we stumbled across Text Request.
We were immediately drawn to Text Request’s SMS Chat because of how user-friendly and welcoming it is. Our customers want to know if we’re the real deal, and Text Request helps us bridge that gap of uncertainty by allowing us to communicate with customers in a way that is familiar and human.
We originally intended Text Request to be a tool our team would use to identify prospects, but now our current clients are also using it to ask general questions. It’s been a great way to cement our relationships with them. Our business comes from referrals and repeat businesses, so providing a great customer experience with Text Request has improved our business in ways I never anticipated. It’s both a sales and support tool.
Text Request gave me the best customer experience I’ve ever had with a tech company. So many other software businesses have left me disappointed, because they didn’t have the patience to continue helping us beyond initial purchase. Text Request’s onboarding was fast, easy, and they still continuously check in to see if we need any additional help. It wows our customers in a way that takes them from general interest to total trust.