We wanted to offer the best customer service, even at 8:30 at night.
Houston Window Experts works with homeowners and builders in all stages—whether it’s new construction, modernizing a historic home, or anything in between. We wanted to offer the best customer service, even at 8:30 at night, but we didn’t want to use chatbots or a call center. Our goal was to have a real human providing a personal touch, so we found the best service to help us do that—Text Request.
Customers expect a 3-star experience when working with contractors. Text Request helps us give them a 5-star experience. We now have a way to wow our customers. They see the SMS Chat widget on our website and think, “Cool, I can text them!” It’s a convenient way for them to ask questions and get answers in real-time, plus see if they’re a good fit for our company. We also use Text Request to schedule appointments, generate leads, and thank our customers for working with us.
Since using Text Request, we’ve had a better success rate for both capturing leads and providing customer service. We’ve even used Text Request to make appointments without ever talking on the phone. Text Request is a way for a guy like me—a mom and pop organization—to have the tools that only big companies traditionally had access to. We do everything better as a result.