CASE STUDY

Houston Window Experts

OVERVIEW

Text Request helps us give our customers a 5-star experience.

Industries
Contractor
Features

We wanted to offer the best customer service, even at 8:30 at night.

CHALLENGE

Our goal was to have a real human providing a personal touch.

Houston Window Experts works with homeowners and builders in all stages—whether it’s new construction, modernizing a historic home, or anything in between. We wanted to offer the best customer service, even at 8:30 at night, but we didn’t want to use chatbots or a call center. Our goal was to have a real human providing a personal touch, so we found the best service to help us do that—Text Request.

APPROACH

We now have a way to wow our customers.

Customers expect a 3-star experience when working with contractors. Text Request helps us give them a 5-star experience. We now have a way to wow our customers. They see the SMS Chat widget on our website and think, “Cool, I can text them!” It’s a convenient way for them to ask questions and get answers in real-time, plus see if they’re a good fit for our company. We also use Text Request to schedule appointments, generate leads, and thank our customers for working with us.

jeffy-ludy-houston-windows-experts-headshot
With Text Request, we have a better success rate for both capturing leads and providing customer service.”
Jeff Ludy, Founder and Owner
Houston Window Experts

RESULTS

Text Request helps us build on our reputation.

Since using Text Request, we’ve had a better success rate for both capturing leads and providing service. We’ve even used Text Request to make appointments without ever talking on the phone. Text Request is a way for a guy like me—a mom and pop organization—to have the tools that only big companies traditionally had access to. We do everything better as a result.

NEXT STEPS

See how we'll help you ignite customer engagement.